8797 San Ysidro Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mariana B
The technician was FABULOUS, knowledgeable and courteous. He deserves a "5." The company and their communication (or lack of, I should say) is terrible and it's almost impossible to speak with a human being. They cancel, reschedule and change appointments at will, and there is no explanation or inquiry as to what will work. This is not the first nor the second time that I've had the same issue. And the company pushes the employees (those that book and those that perform the service) to get you to buy a service agreement or warranty. REALLY? WHY would I want to purchase anything from you if this is the way you treat your customers? I would give them a 1, if that, and I tend to praise in public, complain in private, but it did no good the first or the second time. The last human being apologized profusely and I kept saying, "I know that it is not you personally--it is your system." He went on, "Sincerely, I hope that this problem does not happen again in the future!" to which I replied, "It won't, because I will never use you again!" I paid $119 for the joy of being told that the part for my washer is no longer made and unavailable. LOL!!! But I was told this by a very nice person, at least... ... ...
Customer service response - Thank you for acknowledging the technician's fabulous service and expertise. We apologize for the communication issues and scheduling challenges you've experienced, and we appreciate your feedback as it helps us improve.
Sears Home Services on September 21, 2024
Kristina V
Great service! Technician was super helpful.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided great and helpful service.
Sears Home Services on September 19, 2024
MAStar P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 18, 2024
Marlene W
Informative, efficient, polite and on time. Thankyou.
Customer service response - Thank you for your kind words! We're thrilled to hear that our service was informative, efficient, and punctual.
Sears Home Services on September 18, 2024
Warren E
Michael did a great job. It's fixed. I had to pay my copay of $75 twice because Pro Appliance didn't correct the concern on July 22. The payment to Pro Appliance was not was a waste, but Sears fixed the problem. And Michael was knowledgeable and knew what he was doing.
Customer service response - Thank you for your feedback, Warren! We're delighted to hear that Michael was able to resolve the issue and provide knowledgeable service.
Sears Home Services on September 17, 2024
donna B
Fast, efficient, pleasant, personable. Deserves a raise.
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that our technician provided a fast, efficient, and personable service.
Sears Home Services on September 16, 2024
Michael A
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 15, 2024
David B
The technician was fast and efficient, tidy and polite
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided fast, efficient, and polite service.
Sears Home Services on September 09, 2024
Phillip F
Excellent
Customer service response - Thank you for your excellent review! We're thrilled to hear you had a positive experience with our service.
Sears Home Services on September 09, 2024
john R
The Tech was very professional and friendly. Gave me some pointers to keep it running more efficiently. Thank you
Customer service response - Thank you for your positive feedback, John! We're thrilled to hear our technician provided professional service and helpful tips for efficiency.
Sears Home Services on September 07, 2024
