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210 E Via Rancho Parkway Reviews
Read reviews from customers who used our services at 210 E Via Rancho Parkway
Total reviews
498
Average Rating
4.9/5
What does this mean? Review title?
David the tech is very knowledgeable, and informative. He is very fast, and to the point of repair. He is a keeper. Thank you.
Debbie A,
Valley Center, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765494667485
Waste of time!
Sears has lost the fine reputation it had years ago. To have a service technician come to my home and be unable to order and replace a part for my refrigerator that Sears warranties is negligent. Your company no longer has the credibility it had years ago.
Solomon P,
Poway, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749073005876
Useless visit, nothing done
Technician came out for the 2nd time, didn't properly diagnose AC issue first time, it's been 40 days since initial request. Found the problem this time and announced he doesn't work on that, need a find someone else. Wasted our time for 40 days, collected money and repaired nothing. Worthless
Attila S,
Carlsbad, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724804005111
Kenmore dishwasher repair
A plumber told us needs intake valve please bring one
Vicky B,
Escondido, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709156896738
Arrived late
I was not allowed to schedule visit at the time I wanted. Tech made me schedule between 10 and 2 but didn't come until 4:30! Totally unacceptable!!!
Kathleen C,
Valley Center, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705703268805
refrigerator solenoid replacement on 8/18/2023
Valve leaks all over the kitchen floor. Sears Home Services will not stand behind their work or take responsibility and make it right. I would never recommend Sears Home Services. Never.
Steven Pascoe,
San Marcos, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936969198
Terrible Service
Arturo was a disaster. Showed up 2 days later than the scheduled appt. Online app never reflected the accurate service time ever. Wanted payment up front for services and parts not ordered or performed. Sears should terminate him if he was really a representative of Sears. Poor reflection on Sears and Sears has become an unreputable brand.
X,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860588893
One month without a fridge
Took way too long to service. Lived out of an igloo cooler for one month.
Bernard H,
Carlsbad, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159820816