Appointment Lookup
802-552-4364
210 E Via Rancho Parkway Reviews
Read reviews from customers who used our services at 210 E Via Rancho Parkway
Total reviews
498
Average Rating
4.9/5
Refrigerator repair
Very polite, did a good job and made sure everything was back in place
Maryann P,
Escindido, CAthe sears technician
he is very sharp and full experience person mr Arturo he clean the area after his work
Anwar S,
Oceanside, CAAppliance repair technician was great
Technician was prompt , polite ,cordial and knowledgeable. He gets a 5. Company not so much. They give you a phone number if there are issues ans no live person or adequate choices.for prompts.
Julie M,
Vista, CADishwasher repair
Excellent service. He called ahead, promptly repaired the dishwasher, was friendly with helpful tips. We hope to have him for any future repairs
Mary S,
San Diego, CAWe gave it a shot
Delonzo was a nice gentleman ant tried to help me but we could not get my water heater working because we needed another part that Rheem still needed to send. He was reluctant to take the gas control unit off after installing it to follow the troubleshooting directions of the Telephone Rheem technician but eventually complied and this uncovered the true cause of the water heater issue. We left the heater open and parts unfinished so that a Senior Sears Tech can come in later this week and complete the repair once we receive the new TDR part… He did apologize for not being able to complete service but asked me to sign for originally having put in the gas control kit so i did that…
Lisa N,
Poway, CAThor stovetop
The technician did fine. Sears HS has issues! The original appointment the tech could not complete the job. Needed parts. A few weeks later another appointment was available and the technician came 3 hours after the appointment window. 8:30PM He couldn't fix needed parts. Two weeks later just before the appointment the tech called and apparently forgot to order the need part. Several weeks later the technician came 3 hours after the appointment window 8PM. The part did not fix the problem. Bottom line Sears HS did not fix the part in 3 service calls. Looks like they are throwing parts at the problem hoping for a fix!
Marynard H,
Escondido, CARefrigerator Repair was Poor
He was prompt and efficient, but does not have customer service skills with older customers. My mother was present for the repairs and felt he was very short with her with his responses. Also, he has yet to turn in the diagnostic report yo allow foe my repair to be completed. We are now 3 days past the original service call, and still have yet to hear when the next service call to complete the repair will be scheduled.
Michael K,
Ramona, CAUnreliable
It took 6 appointments to get dishwasher fixed 1st was no show no call, 2nd was 2 hours late, 4th called 10 minutes before appt window closed & said will be another hour - I had to go to work so got rescheduled again, 5th appointment installed parts then realized scratched front of dishwasher & needed 6th appointment to replace part he damaged. LG would have been better off giving me new dishwasher from get go because multiple parts & appointments cost much more.
Mary S,
Warner Springs, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748649129099
AC service
First service visit , the technician was very late ... He was able to determine that refrigerant was low by about 3 to 4 pounds. He Would need authorization from Home Warranty company to charge the system. The next follow up scheduled service appointment was made a few days later supposedly to complete the service. That appointment was set up an and confirmed for June 23 ….But technician never showed up, with no explanation. and Service was never completed and fixed.
Scott T,
San Marcos, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782423710414
Arrived late with no notice.
While my AC is working great now and the technicians were very nice, the scheduling and communication were incredibly frustrating. My appointment window was 8:00am-12:00pm, and a text estimated they'd be here by 9:39am. When they didn't show, I tried calling and texting, but could only get automated bot responses. Three technicians finally arrived at 12:50pm with no heads-up that they were running late and no apology. It's hard to understand why it took three people to add Freon—dividing and conquering might help the company stay on schedule. I'm thankful for the cool air, but please don't leave your customers hanging past their service window.
Becky H,
Carlsbad, CACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781560096179