Appointment Lookup
802-552-4364
500 Stonewood St Reviews
Read reviews from customers who used our services at 500 Stonewood St
Total reviews
204
Average Rating
4.4/5
MARCUS H,
Customer service response - Hi MARCUS, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720497602136
Paid hundreds of dollars for a Sears Agreement for my New Sears Kenmore Refrigerator. Called Wed. 6/6/18 for appt, ice dispenser broke on new refrigerator purchased (1/31/18). Scheduled repair for Thur. 6/7/18 1-5 pm. Rec’d call from Sears that evening stating due to a scheduling error we have to reschedule for Fri. 6/8/18 between 1-5 pm. I was home all day today Fri 6/8/18 with my daughter & granddaughter the technician never called or came to my home. When I called Sears @ 1-800-4-MY-HOME the lady said the Tech canceled the appt because no one was home. I even took the phone with me to water the front yard grass and the tech NEVER called or came to my home. Now I have to wait for the next available appt which is until next Thurs 6/14/18 to have my new refrigerator repaired because of the technician. I am livid and could not even speak to someone in Calif. could only talk to schedulers from Texas & Columbia. This is the poorest customer service I’ve ever experienced!!!!
Karherine S,
Customer service response - Thank you for your comments. We understand your disappointment and would like to look into your situation for you. Please send us an email to [email protected] with your name, address and phone number associated with your account we have on file so we can review for resolution. ^OC
Sears Home Services on 1544788800000
They repair my refrigirator after one day it stop cooling i reschedule for them to come back 1 month later my refrigerator now are my kids cabinet. Hard to re-schedule, they said they will send me email everytime I ask and complain email but never received anything. Poor service, poor scheduling and satifaction unguarranteed. Waste of money guys. Better think first before you ask service to Sears.... poor in all aspect. If I can only give no star I will give it. Waste of money. Even if I buy new ref i would rather but somene else than Sears.
Antonio S,
Customer service response - Oh No Antonio!! We hate to see that you are still without a properly working unit and would love the opportunity to take a look to see how we can help out with this. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
Rosa A,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Sucks
Martha P,
Customer service response - Thank you, Martha, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If your concerns are still unresolved and you would like us to look into your situation please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
I had an appointment between 2 to 4 and now it’s 4:30 PM but you call the automated service and it says the appointment is between 2 to 4 PM and I I called customer service to speak to a manager they told me managers don’t exist they told me my appointment was between 1 to 5 PM so I’ve been waiting for three hours almost no supervisors no technician no phone call this service is the most horrible one I’ve used so far
Francisco U,
Customer service response - Thank you for sharing your review, Francisco. We are sorry to hear that you were not pleased with our service. We take all reviews as feedback on how we can improve our service. If you still need assistance to resolve your concerns please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. Thank you.
Sears Home Services on 1576324800000
Greg G,
Customer service response - Thank you, Greg, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If your concerns are still unresolved and you would like us to look into your situation please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
We called regarding water leaking from the refrigerator which occurred after we activated the ice maker. The tech who came out said the leak wasn't caused by the ice maker but the compressor. He assured us the problem was fixed. This was April 30. On May 1 there was water leaking again from the fridge much worse than before. My mother is 89 years old and could have slipped and fallen in the water. Sears is coming out today, May 4 to again fix the problem. We have a purchase agreement which is the only reason we are dealing with Sears for this issue.
Gay F,
Bad service technician (Richard S. ID 0007299) came 5 time and my freezer still not working ... 5 hours calling for solution and nothing wasting time and money
Maricela H,
Sears has not shown up to repair my refrigerator. My refrigerator is a lemon. Sears refuses to replace it. After purchasing the warranty and everything my refrigerator cost me $3700. It is 5 years old and I have recently purchased another refrigerator that works so I can feed my family during this pandemic. My sears refrigerator sits in my kitchen taking up space as a useless box still waiting for repairs.
Ronda F,
Customer service response - Ronda Feese, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1607947200000
