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2280 Griffin Way Reviews
Read reviews from customers who used our services at 2280 Griffin Way
Total reviews
173
Average Rating
4.5/5
marilee B,
Customer service response - A big thank you, marilee, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710995207761
Gwendolyn L,
Customer service response - A big thank you, Gwendolyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710296956303
Punctual and professional.
Raul C,
Customer service response - We are thrilled to hear that you found our service punctual and professional. Thank you for sharing your feedback.
Sears Home Services on 1710298075996
Richard F,
Customer service response - Hi, Richard, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1709606256095
Alex did an excellent job and he was very professional.
Ramon S,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1708498326508
A K,
Customer service response - Thank you so much for the fantastic 5-star rating, A! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1708272728314
Very knowledgeable
Karen G,
Customer service response - Thank you for your review and for acknowledging our expertise in appliance repair. We appreciate your feedback and will continue to strive for excellent service.
Sears Home Services on 1708049420887
Robert, a direct employee of Sears for 20 yrs, was the best! Diagnosed the problem in a matter of minutes and replaced what I believe was the defrost sensor for my refrigerator. He was professional and friendly and went the extra mile by fitting me in at the end of a very long day for him. I would use him again in a heartbeat. If I could give 10 stars, I would. My refrigerator is covered by Sears warranty, however, a good deal of the time, Sears farms out the work to independent companies. Over the 16 yrs I've had the fridge and warranty, that had not been a problem, however, Sears first sent Mix Appliance Repair, an hour away in Glendale, stating they were the only service provider in my area which made no sense as I asked Robert what area he worked and he said Corona. Two hrs later (confirmed by ring video) all the Mix appliance repair had done was literally defrost the ice in the back of the bottom freezer and "adjusted the gaskets" which is the rubber seal around the fridge door and freezer. I learned later that there is no such thing as adjustment of the gaskets. The owner, Armen Balayan, was rude and obnoxious and said the problem could just be the adjustment of the legs of the fridge!!! And when I called them back because the problem was not taken care of, even after I said I don't want Mix, they booked it anyway which I canceled. Finally, someone called directly from Sears and assured me a direct employee from Sears would come. I'm not sure yet how to be able to request Robert for the next time but I have to at least do all I can to learn how to go about it.
cindi B,
Customer service response - Thank you for taking the time to leave a detailed review of your experience with Sears Appliance Repair. We apologize for any inconvenience and frustration caused by the previous service provider that was sent to you. We appreciate your feedback and will do our best to ensure a smooth and efficient process in the future.
Sears Home Services on 1706491778706
K S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706154968085
Great attitude, excellent work! Respectful and resolve the issue at one shut. Very happy with him!
D Q,
Customer service response - Thank you for taking the time to leave such a positive review! We're glad to hear that you were pleased with our attitude and work, and that we were able to resolve your issue efficiently. We appreciate your business!
Sears Home Services on 1706712008272
