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2280 Griffin Way Reviews
Read reviews from customers who used our services at 2280 Griffin Way
Total reviews
173
Average Rating
4.5/5
Robert, a direct employee of Sears for 20 yrs, was the best! Diagnosed the problem in a matter of minutes and replaced what I believe was the defrost sensor for my refrigerator. He was professional and friendly and went the extra mile by fitting me in at the end of a very long day for him. I would use him again in a heartbeat. If I could give 10 stars, I would. My refrigerator is covered by Sears warranty, however, a good deal of the time, Sears farms out the work to independent companies. Over the 16 yrs I've had the fridge and warranty, that had not been a problem, however, Sears first sent Mix Appliance Repair, an hour away in Glendale, stating they were the only service provider in my area which made no sense as I asked Robert what area he worked and he said Corona. Two hrs later (confirmed by ring video) all the Mix appliance repair had done was literally defrost the ice in the back of the bottom freezer and "adjusted the gaskets" which is the rubber seal around the fridge door and freezer. I learned later that there is no such thing as adjustment of the gaskets. The owner, Armen Balayan, was rude and obnoxious and said the problem could just be the adjustment of the legs of the fridge!!! And when I called them back because the problem was not taken care of, even after I said I don't want Mix, they booked it anyway which I canceled. Finally, someone called directly from Sears and assured me a direct employee from Sears would come. I'm not sure yet how to be able to request Robert for the next time but I have to at least do all I can to learn how to go about it.
cindi B,
Customer service response - Thank you for taking the time to leave a detailed review of your experience with Sears Appliance Repair. We apologize for any inconvenience and frustration caused by the previous service provider that was sent to you. We appreciate your feedback and will do our best to ensure a smooth and efficient process in the future.
Sears Home Services on 1706491778706
K S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706154968085
Great attitude, excellent work! Respectful and resolve the issue at one shut. Very happy with him!
D Q,
Customer service response - Thank you for taking the time to leave such a positive review! We're glad to hear that you were pleased with our attitude and work, and that we were able to resolve your issue efficiently. We appreciate your business!
Sears Home Services on 1706712008272
He is the only person who seems to know his stuff.
Mr. N,
Customer service response - Thank you for your feedback. We appreciate your positive review and are glad to hear that our technician was able to provide knowledgeable service.
Sears Home Services on 1707189043480
Friendly, effective knew his stuff
Larry M,
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair. We appreciate your feedback and are glad to hear that our technician was friendly, effective, and knowledgeable.
Sears Home Services on 1705482338337
Victor was great. Friendly, professional and prompt.
THOMAS B,
Customer service response - Thank you so much for taking the time to leave this positive review! We are glad to hear that Victor provided you with friendly, professional, and prompt service. We appreciate your feedback!
Sears Home Services on 1705035233701
Myron C,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1705033066174
Tech was outstanding. Promised to have job done in a timely matter. And completed the task. Very important to us. Having a bday party and needing the appliance for said party. 10 star service!
Bill M,
Customer service response - Thank you so much for your positive feedback! We are thrilled to hear that our technician provided outstanding service and completed the task in a timely manner, especially before your birthday party. We truly appreciate your support and hope you had a wonderful celebration!
Sears Home Services on 1707531413086
Veronica A,
Customer service response - A big thank you, Veronica, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707175126983
Keira H,
