2280 Griffin Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jerry N
The service tech was very efficient, courteous, professional, and did a good job, a great job.
Customer service response - Thank you for your kind words about our service technician's efficiency and professionalism. We're thrilled to hear you had a great experience with our service!
Sears Home Services on August 30, 2024
MARY G
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 19, 2024
Vann C
Juan is, and has always been, the consummate professional. He is an asset to the Sears company, and a perfect example of what customer service should be.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 19, 2024
Brittni L
Great customer service!
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 15, 2024
Carl S
Technician, Jonathan, arrived and quickly diagnosed the issue. He had the AC part on his truck and topped off the Freon. The AC is running properly, very satisfied!
Customer service response - Thank you for sharing your positive experience with Jonathan and our repair services. We're delighted to hear your AC is running smoothly again!
Sears Home Services on August 07, 2024
Larry E
Customer service response - Thank you for the amazing 5-star review, Larry! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 04, 2024
Marv B
Robert was not only very knowledgeable and professional, he was also very personable.
Customer service response - Thank you for your kind words about Robert's professionalism and personable nature. We're thrilled you had a positive experience with our service.
Sears Home Services on July 31, 2024
Jackie K
Robert was on time, professional, efficient. He was in constant communication with us. He called to make sure our parts arrived and also called to let us know when he was on his way for the repair. He cleaned up after himself and was quite pleasant! Great customer service all around!
Customer service response - Thank you for your wonderful review! We're thrilled to hear about your positive experience with Robert and his dedication to great customer service.
Sears Home Services on July 19, 2024
Jayne J
He was very knowledgable, on time and a fair price!
Customer service response - Thank you for acknowledging our punctuality, fair pricing, and expertise. We're delighted to have met your expectations!
Sears Home Services on July 17, 2024
Bahadur D
Technician was was very Professional and experienced. He found that the water softner unit was by passed. Since I don't touch the unit except for checking the salt and add as needed. Whoever technician came for the last service left the unit by passed we were using hard water. No body in our house can by pass the unit.
Customer service response - Thank you for your kind words about our technician's professionalism and experience. We apologize for the oversight with your water softener unit and will ensure such an issue does not recur in the future.
Sears Home Services on July 17, 2024
