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2280 Griffin Way Reviews
Read reviews from customers who used our services at 2280 Griffin Way
Total reviews
173
Average Rating
4.5/5
K nowlegeable, solved issue quickly .Kind and friendly. Very good instruction for future
Karin T,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175598035
Enrique was great. The problem was this was the 3rd time someone had come out. The 1st time didn't work out, the 2nd time didn't work out. It took the 3rd time for the refridgerant line being blocked to be noticed. I was without my fridge from Mar 24th to Apr 8th where the parts arrived on Mar 29, the 1st attempt at repaid was Apr 1 and the 2nd was Apr 6.
Kristine C,
Customer service response - Thank you for your feedback, Kristine. We apologize for the repeated visits and inconvenience, but we're glad Enrique was able to resolve the issue.
Sears Home Services on 1775784865500
Harushi H,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1755462910443
The technician was efficient, I had a window of 1-5.. he arrived about 5:20.. took all of 30 minutes if not less to fix the dryer, and I had a bill of 401.$… that was according to him with the 129.$ fee towards the repair. Unbelievable, what a rip off !!
Julie H,
Customer service response - Thank you for your feedback, Julie. We apologize for any inconvenience regarding the pricing and timing, and appreciate your input as we strive to improve our services.
Sears Home Services on 1745535245140
Danielle J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1743643342654
Dryer fix. When I say they came quick, they came quick. The tech found a runaway sock fast. He did notice the inner bottom workings needed a cleaning but said it would be an additional $50. We opted to clean ourselves. Past techs a long time ago have offered to give it a cleaning for free so that was surprise. Thanks for coming out so fast. Appreciate it.
Jennifer R,
Customer service response - Thank you for your feedback, Jennifer. We're glad to hear our technician arrived quickly and resolved the issue, and we appreciate your understanding regarding the cleaning service.
Sears Home Services on 1731821962730
Why did it took 4-times to get the right parts to fix our washer. All technicians were great, but support from other departments sucks.
Margarito S,
Customer service response - Thank you for your feedback, Margarito. We're glad to hear our technicians provided great service, and we apologize for the inconvenience with the parts.
Sears Home Services on 1724901537377
Alan M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1711353561752
Dannalley M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1706618009443
Scheduled time was 10-2; Tech did not arive within that time frame -probably not his fault, however, not coming within the time frame put a hardship on me; had to get a friend to come and be here because I too had an appointment to be at. But my oven is finally back to working!!! I was put through a lot of unnecessary backtracking; this leave me skeptical about calling in the future.
Johnnie T,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by our technician not arriving within the scheduled time frame. We understand that this put you in a difficult situation and we appreciate your patience. We're glad to hear that your oven is working now and we hope to serve you better in the future.
Sears Home Services on 1707364443364
