2280 Griffin Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Danielle J
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on April 02, 2025
Jennifer R
Dryer fix. When I say they came quick, they came quick. The tech found a runaway sock fast. He did notice the inner bottom workings needed a cleaning but said it would be an additional $50. We opted to clean ourselves. Past techs a long time ago have offered to give it a cleaning for free so that was surprise. Thanks for coming out so fast. Appreciate it.
Customer service response - Thank you for your feedback, Jennifer. We're glad to hear our technician arrived quickly and resolved the issue, and we appreciate your understanding regarding the cleaning service.
Sears Home Services on November 16, 2024
Margarito S
Why did it took 4-times to get the right parts to fix our washer. All technicians were great, but support from other departments sucks.
Customer service response - Thank you for your feedback, Margarito. We're glad to hear our technicians provided great service, and we apologize for the inconvenience with the parts.
Sears Home Services on August 28, 2024
Alan M
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on March 25, 2024
Dannalley M
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on January 30, 2024
Johnnie T
Scheduled time was 10-2; Tech did not arive within that time frame -probably not his fault, however, not coming within the time frame put a hardship on me; had to get a friend to come and be here because I too had an appointment to be at. But my oven is finally back to working!!! I was put through a lot of unnecessary backtracking; this leave me skeptical about calling in the future.
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by our technician not arriving within the scheduled time frame. We understand that this put you in a difficult situation and we appreciate your patience. We're glad to hear that your oven is working now and we hope to serve you better in the future.
Sears Home Services on February 07, 2024
Teresa S
He was did but did not turn our dispenser panel back on. Now we do not have water or ice.
Customer service response - We apologize for the oversight, Teresa. Please contact us directly so we can arrange for a technician to address the issue with your dispenser panel.
Sears Home Services on May 26, 2025
Rita R
Not a good experience. Part ordered didn't work and one of your technician s took it with him. I know I have to pay the service fee $129., but I want the rest of my $421. Returned to me.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 15, 2025
Douglas R
They forgot to install one of the screws that holds to outer cover of the microwave door in place at the bottom. now it wiggles and is not secure. If you send me the correct screw I can install it myself.
Customer service response - We're really sorry to hear about your experience, Douglas. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 15, 2024
Patty B
The tech showed up at my door tracked dirt on all over the floor, left the gate open every time he showed up. Took 3 times to get the job done. Why would a tech show up not ready to test for a leak, fix the leak all at the same time? Instead he showed up, did an assessment, came back two day later, tested for a leak, and two days later showed up to fix it. And still left the damn gate open. Ridiculous!
