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5900 Sunrise Mall Reviews
Read reviews from customers who used our services at 5900 Sunrise Mall
Total reviews
499
Average Rating
4.7/5
Lousy service
Our 1st appointment was fairly good, The Tech arrived on time. somebody from called the day before and asked what the problem with the washer was. I told him and he said it sounded like a valve, The tech finally replaced the water valve and I paid him and he left. About 20 min later my wife put a load of clothes in the washer. Strange noises started a code started and then the Washer stopped/ I called trying to get the tech and was told that there was no way to contact him. They made me an appointment for the next day 8-12. I called at 12:15 and was told he was running late and would be there by 5. A different tech called and he would try get over by six He called later he could not make because could not go into over time.. T told every one I called that I thought the 1st Tech failed to turn the water back on. So at 7pm me with a fractured kneecap and my wife with a bum arm pull the heavy Kenmore elite front loader out and may wife laid across the top of the machine and turn the valves on. Terrible system, terrible service. The 1st tech did his job but just made the mistake of not turning the water valves on. After that disaster.
Lloyd B,
Antelope, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081223294
To
He did not find the actual problem The refrigerator did not run any better after he left. It was not cooling. We have to call for another repair
Robert W,
El Dorado Hls, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822848313
Pay for service but no work
Still don't work and I got pay for it . I bought it let then 6 mons and do have a covered protection
Huy T,
El Dorado Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727534008
No show
I had a service appointment today between 1:00PM and 5:00PM. Your website first said that the technician would be here at 1:30, then 2:15, then 3:10, etc. Then the website said that the technician had arrived. But, no one here. When I went back to the website, the call had no updated information. I called to find out when the technician would be here and found the call had been closed. No one would be here. Great job Sears!
Betty H,
Fair Oaks, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863310996
Washer
Washer was not repaired!tried to do a load and got noise from the agitator!!very dissatisfied!!!!!
Jerry A,
Citrus Hts, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693612264615
He pulled a park on my broken shelf
He pulled and broke my shelf and left the part on the top very unhappy 🙁 I have I have picture if u like
Autumn T,
Pine Grove, CACustomer service response - Autumn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912599807
Repair not successful
While Matthew is a very pleasant person to deal with, he was ultimately not able to fix our fridge. He spent at least 6 hours over 2 days attempting to repair our Kenmore Elite refrigerator by installing a new compressor after determining that this was what was causing our fridge & freezer to fail. He left on the 2nd day, pronouncing the appliance repaired, and gave us his cellphone number in case we had any difficulties. While cleaning up, we noticed that our kitchen linoleum had scorch and burn marks from the welding he performed. And, after several hours, it was apparent the fridge was still not working, nor could we hear the motor running. By early afternoon, we tried to call Matthew twice and left messages informing him of the problems. We never received a call back from him. We tried calling the company listed on his repair van, but could not reach them either. On August 19th, we contacted Sears Home Services and requested further repair.
Catherine O,
Folsom, CACustomer service response - Hi Catherine, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692478314551
Machine squeaks like crazy after "fix"
Literally, machine is squeaking like crazy on very first load after being "fixed" for a grinding noise when the tub turns. Now I need someone to come out and do another "fix". Ridiculous.
John J,
Folsom, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616712784
286 winding canyon ln 95630 Hunter
Freezer door seal was delivered, but not installed. Freezer is still developing ice crystals at top
Deborah H,
Folsom, CACustomer service response - Hi Deborah, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691266319336