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5900 Sunrise Mall Reviews
Read reviews from customers who used our services at 5900 Sunrise Mall
Total reviews
492
Average Rating
4.7/5
Got the job done! no issues with repair.1 hour 35 min.
Didnt have much to say. I had to ask him what all he repaired, as he had to take both doors off, etc.
Sharon W,
Folsom, CAEvaluation
My appliance is old. I know this but he didn't even act like he wanted to help me. I told him I would need to buy a. New stove and double oven. He left. Only comment on oven was it is too old to find parts. He didn't even try
Robin H,
Antelope, CATrash compactor
This was the second repairman and 3rd visit. The first technician was in to much of a hurry he even said that he was to busy. Husband questioned him about parts needed and he just brush him off and since he was in such a hurry husband agreed for him to leave the compactor unfinished until we got the part that I suggested on the first visit as long as he was the same person to finish job. Today we got a new person who was very put off by the condition the compactor was left by the previous repairman, so he was struggling to start the repair. He also had a hard time putting the compactor together at the end so husband had to help him. Bottom line we were out of a compactor for several weeks due to the rush and incompetence from the first repairman.
Pat P,
Ione, CAservice
The technician was Very professional and knowledgeable however, there are no parts available for the appliances. Therefore, my issue was not resolved. However, no reflection on him.
Susan R,
Folsom, CADishwasher Diagnostic
Mohammad was very nice and helpful concerning maintenance tips about my appliances. For diagnosing my dishwasher error code, he was able to clear the code and was able to start the dishwasher. He said everything seemed to be working, but didn't run any type of diagnostic. He informed me that he couldn't stay for the duration of the dishwasher cycle, which is about 90 minutes, to see if anything was wrong. He said if the code came back after the dishwasher cycle was done, then I would have to call Sears back and pay for another diagnostic fee. Again, Mohammad was nice, but it was a waste of money to pay for a service that didn't occur.
Megan C,
Sacramento, CANice and Professional but I'll equipped
I regret giving this review because Matthew was nice and professional and worked hard. However, he needed to borrow tools to complete the job. The pump he installed initially leaked excessively. He was not equipped to manage the excessive water leak. He did not align and level the unit upon re-install and needed to correct it. He did not install the front bottom bracket correctly and was about to leave without taking all his tools and parts and I needed to run out and provide them to him. It appears he was hurrying to the next job. At this time It's too wet underneath the unit to verify there are no leaks so I will leave the bottom bracket off until I can verify it is water tight after it dries. I will then install the bottom bracket myself if it proves to be water tight. I am not very satisfied with the level of quality.
Mark+ N,
Shingle Spgs, CAProblem not fixed
Not pleased. The problem was not fixed and came right back in the evening. He removed dust from fan.
Tiffany A,
Folsom, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733526615663
Unhappy
Hard to understand, my daughter was made to pay for service to fix problem that was covered by my warranty payment.
Larry B,
El Dorado Hills, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1716586235002
Bosch Microwave/Oven wall unit
Microwave was the problem. When tech left microwave had power. My wife tried and said door wont open completely. I later tried and door was too tight, hitting cabinet. I then realized that the door was bent and doesn't seal anymore- new problem. Then I realized the clock was not working anymore and Microwave was dead again. Didn't even get to try it. We had 3 different tech on 4 visits ( 5 visits if you count a no show), 3 shipments of parts. This is the 2nd of this Bosch product- first had Microwave problem and unit replaced at no cost. First unit handled through Best Buy-Geek Squad. This unit is 3 years old. I'm done with Bosch and unit will be replaced at my cost. Don't bother trying to fix. I'm disappointed. Unit should have been fixable, but now has a physical problem with obvious unsealing/bent door as well as dead Microwave!
Diane D,
Volcano, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221267938
Dishwasher repair
Need to make sure to leave the appliance in the same state as before. Dish washer had missing screws, mis aligned position so that Means have to call tech back
Haroon R,
Folsom, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109487024