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100 Los Cerritos Reviews
Read reviews from customers who used our services at 100 Los Cerritos
Total reviews
323
Average Rating
4.7/5
Very good tech .. professional and polite.
denis G,
Customer service response - Thank you for your review, Denis! We're happy to hear that our technician was professional and polite.
Sears Home Services on 1751249426591
Technician did a good job replacing the required parts but left the bad part for me to dispose and did not clean up before leaving. Did not offer and documents or require any signature.
Fred S,
Customer service response - Thank you for your feedback, Fred. We're glad the technician did a good job, but we apologize for the inconvenience caused by not cleaning up and leaving documentation.
Sears Home Services on 1731550428978
james N,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720776003223
Jyothi T,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1719549774146
We had service on a kenmore elite refridgerator. The tech knew the problem was the compressor and ordered the compressor and replaced the compressor on a second visit. The compressor took 1 hour to relace and the refridgerator started cooling again. We are pleased about that. The problem i have is we were charged $558 for labor and we had to pay the labor charge when the compressor was ordered before any labor was done. So i guess they charge $558 per hour labor.
Timothy C,
Tech was Too abrasive , the first tech was more professional
Oscar V,
Customer service response - We apologize for the experience with the tech, Oscar. Thank you for your feedback, and we'll work on improving our service.
Sears Home Services on 1772755981257
He was fine , the problem was charging $299 to replace a $17 part. Ridiculous
Michael N,
Customer service response - We apologize for the pricing concern, Michael. We appreciate your feedback and will review our pricing structure.
Sears Home Services on 1747613301498
Beverly K,
Customer service response - Hi Beverly, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1731821187041
James was nice. Unfortunately, he recognized there's a problem with the power light on the freezer, but did not fix it. Didn't know how to fix it. And then left.
Debi S,
Customer service response - We apologize for the inconvenience you experienced. Thank you for sharing your feedback, we will ensure our technicians are properly trained to handle such issues in the future.
Sears Home Services on 1708647384599
Hi! I’m really not sure why I paid for an inspection/ assessment but could not be given an itemized invoice of costs. I wasn’t prepared to move forward with the repairs today but like any customer, I wanted to comparison ship! It’s wild to pay for an eval and not have the results of it in writing and in hand upon payment. That is literally the product I paid for. It’s not the tech’s fault but shame on Sears for not offering this standardly.
Tiffiny T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755659539405
