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20700 S Avalon Blvd Ste 100 Reviews
Read reviews from customers who used our services at 20700 S Avalon Blvd Ste 100
Total reviews
261
Average Rating
4.6/5
Took over a month to have dryer repair completed.
MB O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patienc
Sears Home Services on 1728193426763
The store is closed no.longer at the location!
Veronica F,
Customer service response - We apologize for the trouble you've faced, Veronica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193426234
Came with no supplies.
Freddie M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1726452784349
This is the 3rd visit for the same issue. This tech came out twice and now that he left, my ice maker is shooting out water and my ice cream is like soup. Freezer is not working. Tech told me if it didn’t work this time to send back to China. I didn’t find that funny at all. I need my refrigerator fixed and I cannot keep missing work to wait for substandard service. It should not take this many visits and now this time my food is thawing.
Michelle S,
Customer service response - We apologize for the trouble you've faced, Michelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498431234
Couldn’t see serial number or model number. I explained that when I called to make appt. Tuck said it was nothing he could do never tried. Will I be refunded the 100 dollar please contact me. I’ve tried to call several times only to get the run around. You serviced my products before do you record the serial and model numbers in you records. Please contact me with a response regarding this matter
Brenda W,
Customer service response - We apologize for the trouble you've faced, Brenda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811201778
I gave him a five on each one of my appliance because he new what he needed to be fix right away after checking things out He did a very good job. He’s a very good mechanic
Anne T,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1724727350403
My first service call was May 28th. Service Man said Part is Obsolete for the Samsung Refrigerator (Part # DA92-00384D) I have been waiting patiently since May 28th and there has been no resolution nor approval for a New Refrigerator. I have called every week since May. Every Time I call the Customer Service states that they will Escalate the situation to their Supervisor and to call back in 3-5 business days. I have been calling back 2 times a week since May and receive the same response. We find ourselves now July 25th. TWO MONTHS LATER And my approval has not been resolved. Last call was today and I received the same response for the last 9 weeks. I cant seem to get any help to resolve my Approval for a new Refrigerator. I have spent $100's of Dollars having to eat out because of no Refrigerator at home. I am and Elderly Man and my wife is Disabled and have explained this situation numerous times but NO RESOLUTION. Please help me get this resolved a soon as possible. Miguel
Mascorro M,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721961285777
Tech failed to listen to customer and refused to order part that needs to be ordered in order to replace broken seal.
Edward G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017681466
The technician arrived outside of the window, didn’t text us before to let us know when they would arrive and then suggested we add Freon which did not fix the problem and actually made our AC even worse. Now our AC doesn’t work at all in the middle of a heatwave.
Brad J,
Customer service response - Thank you, Brad, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720016949904
The Tech was excellent! He deserves 5 stars ⭐️⭐️⭐️⭐️⭐️. He went above and beyond. He is certainly an asset to Sears! Sears on the other had isnt the company they used to be. I would give no stars if possible!I have been trying to get this appliance fixed since June 2024. A third party has even come out at Sears request and advised that the unit has parts that need to be replaced and they should fix it. All to no avail. I was even told by customer service that they no longer service the unit and that I should cancel that portion of my policy, and they would refund my money....nothing said about repairing the unit that has been under their protection agreement since it was purchased in 2013! I will be getting my lawyer involved and filing a claim. This is the second time that Sears has not honored their protection agreement with me. I was concerning renewal because of the awesome Tech...I would be crazy to subject myself to such foolishness!
DLW,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717400820944
