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2561 El Camino Real Reviews
Read reviews from customers who used our services at 2561 El Camino Real
Total reviews
218
Average Rating
4.8/5
No one ever showed up.
I've been here since 11:00 a.m. And the scheduled to be at 1:00, the technician marked them as showing up at 12:30 and never called me or contacted me. The instruction specifically said to call a phone number to allow them entry into the building. Literary cleared out my entire weekend to wait for nothing.
Mu -,
San Mateo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776211454062
Unhelpful
Unhelpful, did not bother to check inside dryer. Did not listen to issue of dryer, did not provide an explanation. He left the service site without providing a solution leaving owner confused and frustrated.
Amy D,
Redwood City, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753393317923
Unfortunately still not fixed
Unfortunately still not fixed He replaced the 2 parts that were previously ordered. I had water running from water outlet before he came and then when he left no water running and still no ice.
Florence G,
Foster City, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726004696949
Worst service ever!
Did not fix machine. Still completely broke. Sears will not resolve the issue. They are having "technical" issues and I don't have a washing machine. I am stopping payment on my account.
Lisa C,
Redwood City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710806653594
Ice Maker not repaired
8 February 2024. Second visit to repair ice maker in Kenmore refrigerator. Romel declared "fixed," but several hours later it was clear there was no ice. He did not check back. No manageable way to secure follow up. A&E Factory Service is inaccessible. Returning to Sears Home Services simply schedules another appointment. Now 4 repair visits, new ice maker, new electronic control boards, but still no ice. After many years of excellent service, Sears has failed miserably on this ice maker.
Joel S,
Palo Alto, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707517984024
Failed to repair appliance.
The task was to repair a refrigerator ice maker. Romel T. installed a new ice maker and did not install the electronic board set that Sears supplied. The ice maker does NOT produce ice. Especially frustrating: there is apparently no way to contact the repair service (A&E Appliance Repair) directly to get them to return to complete the repair. Instead, we must contact Sears, with another 10-day delay in service. Very poor!
Joel S,
Palo Alto, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706392649274
Still leaking
We waited a month for an appointment for a water leak from the refrigerator and damage. Were initially told it was the water line. Waited another week for it to be repaired. Still leaking as soon as the repairman left. Going to take another 2 weeks and another deductible to get another repairman back. The whole service is a scam. Skip it.
Danielle D,
Menlo Park, CACustomer service response - Dear Danielle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096821507
Service on refrigerator
Not willing to discuss problem. Kept repeating don't worry. Anxious to leave. Did no work Would not recommend this technicians
Catherine S,
Foster City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692748773765