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2561 El Camino Real Reviews
Read reviews from customers who used our services at 2561 El Camino Real
Total reviews
217
Average Rating
4.8/5
Stove repair.
Slight damage to top edge of stove and residue from repair not entirely cleaned up.
Constance M,
Menlo Park, CATechnician
It was fine
Candice S,
Foster City, CANot fixed yet
I really appreciated Sloan getting the lightbulb bases out of the sockets. But when I put new lightbulbs in, they did not work. Can someone take a look at the sockets?
Laura C,
Menlo Park, CAProblem resolved. Attitude needs improvement
Pretty simple problem that was resolved quickly. Appreciate that. But the tech walked right into my house with shoes on. When I asked him to put on shoe covers he said he didn't have any. When I asked him questions about the dishwasher he did provide answers but with an air of condescension and a bit of impatience. Happy the issue with dishwasher was fixed. Not thrilled with the interaction. And no it was not a language barrier.
Xinlei Q,
Palo Alto, CAProblem fixed?
Robert defrosted a frozen pipe and told me to get metal tape to tape the back of the refrigerator? I don't know what I am doing, and he didn't know why it had frozen over after he checked everything out, but between the 2 visits it cost me $600+! But Robert is a very nice guy!
Helen C,
San Carlos, CAnOT SURE
WHLE i GAVE Anthony AN EXCELLENT RATING FOR REPAIRING MY ICE MAKER, IT IS NOW 12 HOURS LATER AND I HAVE ONLY HAD 3 ICE CUBES MADE BY ICE MAKER. WE'LL SEE WHAT HAPPENS BY TOMORROW MORNING.
Florence G,
Foster City, CAGary was great, but I needed more
It would have been nice if sears sent a technician that could also replace our hot water heater. We had to wait 5 days for Gary to come ( not Gary's fault) and now we have to wait till we get the next people to replace the hot water heater with no time est. I'm still without hot water!
Jessica P,
San Mateo, CADishwasher repair
Great service, friendly, efficient but left dirt behind in our kitchen
Ken S,
Carlsbad, CAJason
He came well within the time frame, worked well and left.
Jerald S,
Solana Beach, CANo one ever showed up.
I've been here since 11:00 a.m. And the scheduled to be at 1:00, the technician marked them as showing up at 12:30 and never called me or contacted me. The instruction specifically said to call a phone number to allow them entry into the building. Literary cleared out my entire weekend to wait for nothing.
Mu -,
San Mateo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776211454062