1484 West Ramsey St Reviews

This site was designed to have nearly everything robotized, leaving no room for human contact while setting up appointments. My diagnostic appointment went well, and Roman arrived on time, was personable and knowledgeable, and did a good job in finding the problem and ordering replacement parts. A repair appointment was set up for later but had to be cancelled and rescheduled because one of the parts hadn't arrived. It was set for Tues, Sept 24th, but nobody showed up. Instead, I got an email that the appointment was for the following day. On the morning of the rescheduled appointment, I got a robotic phonecall from Sears, stating that the repairman was coming the following day, but the information was incorrect and Howard, the repairman called me and said he was on the way, arriving at the correct time scheduled. He also arrived on time, was knowledgeable and personable, did the repair quickly and efficiently, and now my washing machine is working perfectly again. The overly-automated system is hard to deal with, and the robotized phonecalls are out of synch, delivering misinformation. The prices for the little replacements parts were outrageously high, but I realize that they were from outsourced suppliers and not from SEARS. The labor charges were high but well worth it. My Kenmore washing machine was purchased in the 1980s but still works like new. It is far better than the current models, which look sharp but are poorly made and break down quickly.

When I called in the first place, it was to report a leak in the bottom of my tank. I gave you all the information you asked for on the hot water heater and yet you made me wait 12 days before you sent somebody over who all they did was look at it and say yup it was leaking And you charged me $179 . Last night, the hot water heater blew from the bottom I had water everywhere I had to A plumber to come today on Saturday to put a new hot

Some needs to manage the emails going out to customers. We have received 2 in the last week saying you have been trying to reach us. Then we were threatened with closure on one you had already purchased parts and equipment for. This is not professional. I called in to complain and was told, it was a mistake. Like I said, better management! Roger Duenes

I'm just not sure if he knew what was really needed on our appliances. He said we needed a whole new panel on both, over 1000 on each. Everything is working on the panel. I just don't know how to turn the volume up on the chime. It is very faint. Also, I was told that dispatch would call me about the mix up on the designated service date. I did not receive a call.

The technician barely checked the unit and then left. I would have expected a more thorough inspection and tune up.

6/11 sears thecnitian arrived and fixed refrigerator for possible blockage in dry filter,he replaced it but I noticed he did not vacuumed system and just replace dry filter,soder and fill with refrigerat again ,10 day later the same problem appeared. Something wasn't done right. I called homedepot to open claim again and all my food went bad.

Nobody is show up !

Trying to get an appt was a very frustrating task for me. Me and robots do not communicate well.

The Sears technician to do the yearly maintenance on my Maytag Washer and Dryer was scheduled to be here between 8 AM and Noon on Wednesday November 26, 2025. Luis arrived about 1:30 PM. He went into the laundry room and shut the door, the room in very small and there is no way he could have opened either unit up and clean or checked the interior of either unit. Technicians in the past have left the door open so they could put parts of the units in the kitchen so they could actually work on the units. Soon after closing the door I heard him place a personal phone call which lasted a minimum of 20 minutes. When he came out and said he was done, I went in and checked the dryer which had several threads stuck in the cover for the lint trap, they were still there. I showed them to Luis and he removed them, by taking off the cover of the lint trap, which past technicians have done to do a complete maintenance. He didn’t use the vacuum to clean out the lint trap. Not sure if he did anything with the washer other than run it through the rinse/drain cycle. He did run the dryer. Very disappointed in the service this technician provided. RATE LUIS 1 STAR