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9025 S Kyrene Rd Opus Commons Reviews
Read reviews from customers who used our services at 9025 S Kyrene Rd Opus Commons
Total reviews
151
Average Rating
4.6/5
Excelent service and customer service.
Ahmed E,
Customer service response - Thank you for your feedback, Ahmed! We're glad to hear you received excellent service and customer service.
Sears Home Services on 1783510182008
William did a great job replacing defective part for my water softener. He explained the process and took time to answer my questions.
M A,
Customer service response - Thank you for your feedback, M Aguilar! We're glad to hear William did a great job and provided clear explanations for your water softener repair.
Sears Home Services on 1782926891721
Ed H,
Customer service response - Thank you for the amazing 5-star review, Ed! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782826592212
Michael D,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780698734221
Clyde B,
Customer service response - Thank you for the amazing 5-star review, Clyde! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778204821982
William was great to work with! He was efficient and replaced the parts with no problems. However, Sears' AI is an absolute disaster.
Jill S,
Customer service response - Thank you for your feedback, Jill! We're glad to hear William was efficient and helpful, and we're sorry for any issues you experienced with our AI system.
Sears Home Services on 1775119282319
Eric is the tech you want from Sears. Arrived as scheduled, diagnosed, and repaired. Sears can be more specific in the scheduling instead of 8 am. - 5 pm. window which takes your whole day. Enjoy!
Johnny T,
Customer service response - Thank you for your review, Johnny! We're glad to hear Eric provided excellent service. We appreciate your feedback on scheduling and will work to improve this aspect.
Sears Home Services on 1774831558338
donna L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1774831850434
The human repair person, GERARDO B was outstanding! He deserves more than 5 stars. However getting any help or information from Sears Home Warranty is beyond frustration. The system is 100 percent AI with no concern for customer interaction, basic help or information about repairs with its built in blocking of customer contact with human customer service. Sears could not care less about customer service! AI phone loops are NOT CUSTOMER SERVICE, After four plus years paying nearly $50 a month for up to ten appliances, when needed, Sears Home Warranty Protection has been close to non existent. Dishwasher repair started about 2/18/26 by ordering parts. The parts arrived within a week. The dishwasher was repaired three weeks later on 3/18/26 due to multiple rescheduling by Sears AI. Still waiting over a month for a fridge repair and stove replacement due to AI rescheduling. MINUS 1,000 STARS for Sears Home Warranty service ! ! ! ! ! Or is it Sears Home Warranty Disservice?
Mich T,
Customer service response - Thank you for your review, Mich. We're glad to hear Gerardo provided outstanding service, but we're sorry for the frustration with Sears Home Warranty. Your feedback is important, and we'll work to improve our customer service experience.
Sears Home Services on 1773964145518
Victor did an amazing job on servicing my appliances.
Curt F,
Customer service response - Thank you for your review, Curt! We're glad to hear Victor did an amazing job servicing your appliances.
Sears Home Services on 1771808042864
