9025 S Kyrene Rd Opus Commons Reviews

Friendly and professional. Will order again in the future.

Well done, taught us The issue!

Tam said that the freezer compressor must have simply overheated due to dirty coils and shut down. But, unit was thoroughly cleaned and serviced 10 months ago (June 2025).

The work performed was good! I’m giving 4 stars because I used a warranty company to source the work, and the tech felt the need to complain about working with warranty companies and claimed they don’t approve work. In my experience, Choice Warranty has consistently approved work, and I honestly can’t recall an instance where they didn’t. If an employee doesn’t like working with warranty companies, that grievance should be directed to their employer and not the customer. If the warranty company hadn’t approved the work, I would have simply found another company to fix the issue rather than deal with a disgruntled attitude toward warranty companies.

Tam, was a great tech, very knowledgeable. But because of your policies he was not able to fix my problem because the refrigerator is no dead. Second, why do I have to pay the $125 service fee as no service was performed? Please refund my service fee!

The service person did what he needed to do to fix the issue. It’s just the way he talked to me was pretty bad and looked frustrated upon his arrival with other previous service call or something. I understand the frustration, but he should not show that to the customer.

The tech, Jose, was courteous. He did not fix my issue and explained that sears would do nothing to fix it unless it stopped working while he was standing in front of it. Since it stops working intermittently, the chance of this is next to impossible. I’ve keeped a record of the temperature of my freezer to show how often it stops cooling. See attached photo of the temperature graph. The areas in red shows anything above 15 degrees. Even though I’ve lost food and called you Out twice, you won’t fix it. Your warranty is worthless if I keep losing food and are unable to keep much in my freezer. I’m very dissatisfied with your warranty plan.

It’s been six hours since he left & my fridge isn’t producing any cold air.

I waited a week to find out at the last minute that they didn't repair AC units on the 2nd level

Originally I was willing to pay for the costs they quoted but in the end, the cost doubled without a clear explanation before the work was done. The original quote was $1,000. Then a phone call added $350 more, no problem. Finally, they replaced the thermostat, which may have been the original problem, and now I am paying $2,000+! I need my unit fixed so I was willing to pay a fair price but I felt blindsided by the final bill. Picture shows my old Nest vs my $500 Honeywell!