15500 Greenway-Hayden Loop 103 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Chris A
Eric was very knowledgeable, informative and educational on his service visit. I would trust him to work on my AC units again in the future.
Customer service response - Thank you for your positive feedback, Chris! We're glad to hear that Eric provided knowledgeable and informative service, and we appreciate your trust in us for future needs.
Sears Home Services on May 04, 2025
Cathy P
Tam was a very nice man came in did his check up on dryer he was very professional I wish he worked on washers also he is so great!
Customer service response - Thank you for your positive feedback, Cathy! We're glad to hear that Tam provided professional service and made a great impression.
Sears Home Services on April 17, 2025
Veronica M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 30, 2025
Penny C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 16, 2025
Mike S
Very helpful
Customer service response - Thank you for your positive feedback, Mike! We're glad to hear you found our service helpful.
Sears Home Services on March 13, 2025
Debbie E
Efficient, helpful and knowledgeable.
Customer service response - Thank you for your positive feedback, Debbie! We're glad to hear that our service was efficient, helpful, and knowledgeable.
Sears Home Services on January 23, 2025
James E
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 16, 2025
Donna F
The technician Victor was very good. The Sears software however has some bugs. I couldn't go in to change the unit number. I also could not press "1" to confirm my appointment. I tried to go into the chat room but kept being directed in circles. Would not allow me to just make a comment and state my issues. But as I said, the technician I had no problem with. He was very helpful, patient and forthright. I give him 5 stars, but the Sears software about 2 stars. I had so much trouble setting up the warranty and ended up with 11 pending charges which eventually got straightened out after it was discovered that my unit number was on the same line as the street address.
Customer service response - Thank you for your feedback, Donna. We're glad to hear Victor provided excellent service, and we apologize for the issues you faced with our software. Your comments are valuable, and we'll work to improve the experience.
Sears Home Services on January 12, 2025
Dolores H
Rafael went above and beyond with my repair. I would recommend him specifically to anyone that requires his service. Very much appreciate what he did!
Customer service response - Thank you for your positive feedback, Dolores! We're thrilled to hear that Rafael exceeded your expectations and appreciate your recommendation.
Sears Home Services on November 21, 2024
emma B
Thank you. Jacob, for helping me with my refrigerator it feels a lot colder, the freezer and the refrigerator and yes, I will keep an eye out for it to make sure it stays that way. Thank you again.
Customer service response - Thank you for your positive feedback, Emma! We're glad Jacob was able to help with your refrigerator, and we appreciate your attention to its performance.
Sears Home Services on November 07, 2024
