Appointment Lookup
802-552-4364
7611 W Thomas Rd Reviews
Read reviews from customers who used our services at 7611 W Thomas Rd
Total reviews
345
Average Rating
4.6/5
Show up late and refused to fix the issues called about
Showed up pass 5pm appointment, didn't want to fix the ice maker problem by using an excuse that the whole fridge need to be replaced. 5 mins diagnostic and refused to do the job for what the service call is about. Never again
Mike,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708192942698
Worst service ever
Sched a service, Wife works from home. Service guy & trainee looked at refrigerator and did nothing. Wife works from home and was on the phone and Tech's left the house. Didn't say anything or what repair was done. I still don't know? I call Tech and he won't return my call. Your company stinks!
Doug L,
Goodyear, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707849140340
ida hicks
Charles did not call me in the morning with an estimate of when he would be arriving but waited until he was on his way. He was very short with me on the phone, and in person. the washer is still having the same issue so complete the task
Ida H,
Buckeye, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698966614045
Would never call
Broke on Friday in 115 heat on Friday and they showed up on Wednesday afternoon. The technician told the warranty company my 16 year old compressor boke due to the coils being dirty and restricted air flow. They were cleaned this year and every year. It's a old unit. The warranty company denied the claim. I will never use Sears again.
Andy L,
Buckeye, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519635990
No Jose
No one came today. What is going on. Our refrigerator is a lemon. This has been a terrible experience. I just want it fixed or provide a new one.
Linda N,
Avondale, AZCustomer service response - Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922570709