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7611 W Thomas Rd Reviews
Read reviews from customers who used our services at 7611 W Thomas Rd
Total reviews
345
Average Rating
4.6/5
Never showed up
I'm still waiting for him to get here it's 5:30 pm my appointment was scheduled for 8 am to 12:00 lost a day of work and can't get a hold of anyone
Aureliano H,
Phoenix, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724362466245
No Point
Technician came out and assessed my AC unit approx. 5:50pm (later than expected). The technician added coolant and by the evening, the AC was not working again.
Az,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276392454
Didn't fix Ac
This company can not be trusted.They Reached out to me this morning saying they had an early appointment date I accepted it. They lied and said they called me and came to my house to fix my AC. No one called or knocked at the door. They claimed to have found the problem how is that possible if they never stepped foot in my house. I have been on hold for 30 minutes trying to talk with someone. Spoke with a customer representative who is in Asia barely spoke English I couldn't understand her.
Sharon S,
Laveen, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723854474525
T
Terrible
Mike K,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723594578105
Ac fix
Does not work on ac split system and I will now be canceling my worthless warranty that I've been paying
Juan E,
Tolleson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722029443252
Scam
Your tec said he showed up to my house a did the work but never did I think he should be fired immediately,I have no ac and have 4 kids and live in Phoenix so thank you for having horrible employees. I'm also gonna review company on all other platforms
Arturo M,
Phoenix, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1721942957070
Unprofessional disrespectful Service advisor
Please forgive the timeframe of this review we have been out of town. We have an upstairs and downstairs home and sometimes it takes a few minutes to answer the front door! When we opened the door Joseph had walked away, getting ready to put his stuff back into his truck. I wait for him to come back. He came into the home didn't say hi. Just said I've been out here waiting for you to open the door. He walked in straight to the refrigerator without being led. He started throwing the shelves and all of the stuff out of the refrigerator onto the floor I Could tell that he was angry, so I politely picked the items up from the floor put them on the counter that's when he said he had them down there for a reason I didn't say anything. And then he started using profanity and tugging, and pulling on things inside of the refrigerator he broke a part of the fridge started using profanity and that's when I told him we do not use profanity in this home and that he came in and if he has a problem he needs to get his self together. He got very loud and belligerent in his conversation. That's when my husband came downstairs and let him know you do not talk to my wife in that tone or in that way, he started his That we want him to leave and I said no absolutely not. We want our refrigerator fixed. He continued on getting his things and Walked out!! It appeared that he didn't know what he was doing anyway and then lied about what really took place. We have cameras that can prove exactly what I've just shared.
Ava T,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721770238049
Jobs not done
The whose where the water comes out needs to be replaced and the tempter on the drink drawer still haven't been fixed
Debra T,
Avondale, AZCustomer service response - Dear Debra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721424761334
Still hot in Buckeye
Been waiting for a/c to be repaired since Tuesday 7/2 repair tech came out 7/5 said a/c unit repaired still not cooling with temps at 117
Lauri W,
Buckeye, AZCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301229393
Scheduling is Rediculous
Saying my time slot is from 8:00 AM to 5:00 PM is not a schedule; it's a date. Then saying my service provider will arrive at 7:12 PM (yes PM) is absurd. The web site and the scheduling process is utterly worthless. This would not be an issue if it had happened once. But four out of four service calls is inexcusable. If it wasn't for the extended warranty coverage I would NEVER deal with Sears Service again. Service and techs are good. Scheduling is absolutely pathetic. If you need service, plan on sitting home for the day.
Gregory R,
Goodyear, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710366177830