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7611 W Thomas Rd Reviews
Read reviews from customers who used our services at 7611 W Thomas Rd
Total reviews
345
Average Rating
4.6/5
Issue my refrigerator
Are really come 2 time same issue and not resolved
Maria S,
Tolleson, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124668123
Knowing the issue
When knowing the issue but due to the parameters the tech knowingly can't do what is right and make that extra effort to help a customer out. Compressor is on its last leg and showing all the signs that it's going to go out yet nothing will be done. 1 star on the process
Jose M,
Avondale, AZCustomer service response - Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956143094
Little communication
I took a day off of work because you failed to read the notes that said "mini split"…. Very frustrating.
Adam S,
Goodyear, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762556131341
No commitment
The guy never showed up and no service was complete
Mariana P,
Tonopah, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1760479574414
Paid for less than mediocre service
Put in a claim with Choice Home Warranty waited over 10 days to get service on an air condition unit that was blowing HOT air in the middle of the summer in Phoenix, Arizona. The technician that showed up NEVER went in the attic to check that unit only looked at the air fliters and the return outside. Charged me and said filters needed to be changed and unit need cleaning. None which was true, He Never looked at the unit in the attic or tested the temp levels. Its Phoenix in the dead of the summer. Would hate for his home to be HOT and a broken unit and someone came and gave less than sun-par treatment. Just pay me and I wont fix or even check the real problem. This is ABSOLUTELY UNACCEPTABLE. Thought better of a company like SEARS.
Janina J,
Phoenix, AZCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752874318651
No stars
Technician did not call until 5:30 PM. I deemed them unreliable. I had no communication throughout the whole day until time past of when they were supposed to be here. I will not use them to fix my oven. Will not use them to fix the dryer they were supposed to fix today. Having to wait all day for them to show up and then call at 5:30 asking if we would like to reschedule or he maybe could come out. No way know how will I ever use them?
Judy H,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749160202268
AC
He did not explain anything after he checked my ac neither did I sign any paperwork with him. Few hours later the insurance emailed me a copy with the technician drawing line where I was supposed to sign and telling me in the email that my clime was not approve. My question is why are we paying home warranty every month with Chooice home warranty. They are all criminal.
Tenneh S,
Buckeye, AZCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746567366496
AC
No estimate cost of repair. Diagnosis was sent to warranty company which was determined a failure on our part for not maintenancing the unit when we just had someone out here who checked the units out. Appointment rescheduled for 9/30 between 1 to 5 and no one has came yet. Been without ac for over 10 days now.
Rubeena M,
Avondale, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788516150
I give this visit a 0 not 1 star
My ac is still out and it is blowing hot air. Now the company says I have to wait 24 hours in order to request a recall. I have a special needs son in the home living with me and there is no bypass to get someone out to my house sooner. The tech that went out to my house didn't even check to see if cold air was coming out. He just changed the part and left.
Carmen B,
Phoenix, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788493254
Sears has the worst service department
It took over 7 weeks of schedule and rescheduling and my fridge is still not fixed. The technician faked my signature on the work completion form. And today they supposedly come to fix the fridge and at the last minute called and said they have stop servicing choice warranty. I don't know how they get away with it for so long. Very unprofessional,
Michael W,
Avondale, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727558586623