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7611 W Thomas Rd Reviews
Read reviews from customers who used our services at 7611 W Thomas Rd
Total reviews
341
Average Rating
4.6/5
Paid for less than mediocre service
Put in a claim with Choice Home Warranty waited over 10 days to get service on an air condition unit that was blowing HOT air in the middle of the summer in Phoenix, Arizona. The technician that showed up NEVER went in the attic to check that unit only looked at the air fliters and the return outside. Charged me and said filters needed to be changed and unit need cleaning. None which was true, He Never looked at the unit in the attic or tested the temp levels. Its Phoenix in the dead of the summer. Would hate for his home to be HOT and a broken unit and someone came and gave less than sun-par treatment. Just pay me and I wont fix or even check the real problem. This is ABSOLUTELY UNACCEPTABLE. Thought better of a company like SEARS.
Janina J,
Phoenix, AZCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752874318651
No stars
Technician did not call until 5:30 PM. I deemed them unreliable. I had no communication throughout the whole day until time past of when they were supposed to be here. I will not use them to fix my oven. Will not use them to fix the dryer they were supposed to fix today. Having to wait all day for them to show up and then call at 5:30 asking if we would like to reschedule or he maybe could come out. No way know how will I ever use them?
Judy H,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749160202268
AC
He did not explain anything after he checked my ac neither did I sign any paperwork with him. Few hours later the insurance emailed me a copy with the technician drawing line where I was supposed to sign and telling me in the email that my clime was not approve. My question is why are we paying home warranty every month with Chooice home warranty. They are all criminal.
Tenneh S,
Buckeye, AZCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746567366496
AC
No estimate cost of repair. Diagnosis was sent to warranty company which was determined a failure on our part for not maintenancing the unit when we just had someone out here who checked the units out. Appointment rescheduled for 9/30 between 1 to 5 and no one has came yet. Been without ac for over 10 days now.
Rubeena M,
Avondale, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788516150
I give this visit a 0 not 1 star
My ac is still out and it is blowing hot air. Now the company says I have to wait 24 hours in order to request a recall. I have a special needs son in the home living with me and there is no bypass to get someone out to my house sooner. The tech that went out to my house didn't even check to see if cold air was coming out. He just changed the part and left.
Carmen B,
Phoenix, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788493254
Sears has the worst service department
It took over 7 weeks of schedule and rescheduling and my fridge is still not fixed. The technician faked my signature on the work completion form. And today they supposedly come to fix the fridge and at the last minute called and said they have stop servicing choice warranty. I don't know how they get away with it for so long. Very unprofessional,
Michael W,
Avondale, AZCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727558586623
Never showed up
I'm still waiting for him to get here it's 5:30 pm my appointment was scheduled for 8 am to 12:00 lost a day of work and can't get a hold of anyone
Aureliano H,
Phoenix, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724362466245
No Point
Technician came out and assessed my AC unit approx. 5:50pm (later than expected). The technician added coolant and by the evening, the AC was not working again.
Az,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276392454
Didn't fix Ac
This company can not be trusted.They Reached out to me this morning saying they had an early appointment date I accepted it. They lied and said they called me and came to my house to fix my AC. No one called or knocked at the door. They claimed to have found the problem how is that possible if they never stepped foot in my house. I have been on hold for 30 minutes trying to talk with someone. Spoke with a customer representative who is in Asia barely spoke English I couldn't understand her.
Sharon S,
Laveen, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723854474525
T
Terrible
Mike K,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723594578105