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7611 W Thomas Rd Reviews
Read reviews from customers who used our services at 7611 W Thomas Rd
Total reviews
341
Average Rating
4.6/5
Good
Service good well see if it lasts if not will call again I
Howard M,
Phoenix, AZFrench door Refrigerator/Freezer repair
Brandon, was at my home 3.5 hrs, He diagnosed the problem of both refer & freezer quit running and fixed the problem. He worker non-stop, was courteous, know-legible & pleasant.
Suzanne A,
Buckeye, AZQuick review
The machine still knocks while spinning. All that was done is g he moved the washer a few inches and ststed or was off bakance.
Marlissa C,
Goodyear, AZCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1738880786807
Sears Scheduling
I scheduled an appointment with Sears. I had to wait 10 days for availability with a refrigerator and freezer that were not usable, but I was willing to do so because of the high quality reputation they had. I received a phone call and text from a very professional technician days before the appointment. His name was Mike. He asked about the symptoms my refrigerator was having and told me he was going to order some parts so "the problem could be fixed on the first visit". I was very impressed and understood why Sears was rated so high. Then things took a turn. The night before my appointment I received an automated email saying my appointment was rescheduled for and additional 4 weeks away. No explanation and I couldn't reach a live person. Six weeks after I scheduled my first appointment, a technician named Jose showed up with no parts or knowledge of the issues my refrigerator was having. He brought a "trainee" with him to train him on my refrigerator. They were there 15 minutes. The tech diagnosed the problem without even needing to open my refrigerator. Said a part would need to be ordered and a second trip required. Jose, the technician, was polite. He said the next available appointment was another two weeks away, but he would see what he could do to expedite things. He followed through and was able to come back within a few days if the part arriving at my home. However, the trainee did the physical work under the instruction of Jose. I didn't wait seven weeks to have my home used as a training school where a trainee could learn how to repair my refrigerator. A very disappointing experience. I will not use or recommend Sears in the future. Had this review been strictly about my direct experience with Jose, I would have given five stars.
Tara B,
Buckeye, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698702688892
Refrigerator
Plesse call me 6024051314 the repairman Francisco who came on7/26..didn't fix issue now both sides don't work at all.. Zip 85013
Enrique F,
Phoenix, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837491347
Air conditioning
Rep would not start service, my tenant was trying to reach me by phone. However I was on the phone and I called her back 4 minutes after her call and he had already left. My previous repair company just earlier in this week took payment after they had completed diagnostics without any issues. Very poor service, especially on a air conditioning. He was also very rude on his voice mail. He is not the only one with a busy schedule
Carolyn S,
Phoenix, AZCustomer service response - Carolyn , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776374919444
Issue my refrigerator
Are really come 2 time same issue and not resolved
Maria S,
Tolleson, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124668123
Knowing the issue
When knowing the issue but due to the parameters the tech knowingly can't do what is right and make that extra effort to help a customer out. Compressor is on its last leg and showing all the signs that it's going to go out yet nothing will be done. 1 star on the process
Jose M,
Avondale, AZCustomer service response - Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956143094
Little communication
I took a day off of work because you failed to read the notes that said "mini split"…. Very frustrating.
Adam S,
Goodyear, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1762815318252
No commitment
The guy never showed up and no service was complete
Mariana P,
Tonopah, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1760479574414