4604 E Cactus Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carter L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 05, 2025
Debbie S
The tech explained the problem and tge solution He also gave us some info about different types of Refrigerators. It was very helpful.
Customer service response - Thank you for your positive feedback, Debbie! We're glad to hear the tech provided helpful information and solutions.
Sears Home Services on June 01, 2025
Jeffrey B
Excellent service.
Customer service response - Thank you for your positive feedback, Jeffrey! We're glad to hear you received excellent service.
Sears Home Services on June 01, 2025
Windy H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 28, 2025
Mark I
Timely and knowledgeable service. Gave excellent advice.
Customer service response - Thank you for your positive feedback, Mark! We're glad to hear you received timely service and excellent advice.
Sears Home Services on May 27, 2025
Kathlyn J
Eric was great. He kept in touch, was courteous and knowledgeable when he got here. He exceeded expectations, thanks
Customer service response - Thank you for your positive feedback, Kathlyn! We're glad to hear Eric exceeded your expectations with his courteous and knowledgeable service.
Sears Home Services on May 18, 2025
harvey S
Friendly, explained what he did, efficient.
Customer service response - Thank you for your positive feedback, Harvey! We're happy to hear you received friendly and efficient service with clear explanations.
Sears Home Services on May 13, 2025
Lorre N
He came. As soon as he could, which was like 5:30 PM after I had been waiting all day evidently every time he finishes the job. The computer adds another one to the list. Even if it's 50 miles away, I feel sorry for the technician. He tries to do a good job. But you reguys, really jerk. I'm around. Why don't you just assign your technicians to a few zip codes? Each, and that's it, they don't drive from cities an hour out in each direction. After each job, it's so stupid and ridiculous. That you wasted my entire day here for 9 hours. I couldn't do nothing. Nothing and the guy was only here 5 minutes.Because of course, they gave him the wrong parts.And he couldn't fix what was wrong.Anyways, a total waste of time.You really abuse your technicians and I think that really sucks.
Customer service response - Thank you for your feedback, Lorre. We apologize for the inconvenience and frustration caused by the scheduling and parts issues; we appreciate your patience and will work to improve our processes.
Sears Home Services on May 08, 2025
Hank H
Joe the service technician new whatbhe was doing and was fast to fix my overlay on my oven.
Customer service response - Thank you for your positive feedback, Hank! We're glad to hear Joe efficiently fixed your oven overlay.
Sears Home Services on April 20, 2025
Serah Y
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 20, 2025
