4604 E Cactus Rd Reviews

Courteous and professional

Austin, is very experienced and helpful in resolving my hot water heater problem.

Kendell is a fantastic service person. Highly knowledge and a hard worker. Very courteous, polite and knows what he is doing. You need a lot more like him!! Great to work with!! Thank you!

We have had Sears repair at our home several times for multiple appliances. Have had no issues at all, however this time I booked online, received a confirmation and technician did not show up and did not receive a call. Could not find a person to speak with about this. I had to book another appt and tech finally showed up. Issac arrived when they indicated and he performed a thorough inspection of our dryer, but did not find any needed repairs.

Repair tech = 5 Phone center = 2

The Dryer still stops sporadically. The technician says it’s the sensor. Can you replace the sensor?

5 stars for Eric, 1 for Sears. I am livid with Sears right now, but Eric was in and out fast, and he said I needed a new capacitor and to call the warranty department. Eric was very pleasant and professional. I called Sears and was transferred all over the place for 30 minutes at least. They said Eric is supposed to put in the order. Runarounds aren't fun when you already have a lot going on in your life. Sears also never updated the timeframe of arrival, which makes Eric look bad. Sears needs to get their act together. Update on 4/28/25- Eric came back to my house after a senior technician was supposed to show up. It has now been almost a month where I have not had air conditioning on one side of my house where I sleep and do some work. I was on the phone for almost three hours, with four different departments.Trying to finalize a plan to get my air conditioning working. They're trying to tell me that. I don't you have a warranty on a zoning system? Where it says nowhere in the contract about that. Two other departments also said they could not find that wording, and the third department finally just transferred me to somebody else. The point is that it is extremely hot in my house, i can't get to sleep or stay asleep, and Nobody is trying to help other than the Benefits department who is from the USA, who, by the way, also doesn't see the zoning system on my warranty. I asked for a third party exemption due to the issues that I wrote about. Let's see where that gets me and how long it takes.