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802-552-4364
4604 E Cactus Rd Reviews
Read reviews from customers who used our services at 4604 E Cactus Rd
Total reviews
120
Average Rating
4.4/5
John M,
Austin, is very experienced and helpful in resolving my hot water heater problem.
John M,
Kendell is a fantastic service person. Highly knowledge and a hard worker. Very courteous, polite and knows what he is doing. You need a lot more like him!! Great to work with!! Thank you!
Roland D,
Sara S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376931
Gerado, the service technician, was fine. It was the scheduling part that has a lot of room for improvement. I was given an all day window of 8 am to 5pm. At 3pm, I tried to follow up for my renter but there is no one to call, no phone number on the website nor was chat working. Very stressful. Gerry finally called at 4pm and he was very nice giving me a new service window of 5pm to 7pm as they were overbooked or doublebooked. So, lots of areas for improvement in the service scheduling but Gerry was fine. I won't use this service again though. Lack of communication. Gerry ended up saying it would cost $950 or more to repair the dishwasher so I opted not to do so but yet I had to pay the $129 call out fee which I do understand. Still....
Terri J,
Customer service response - Thank you for your feedback, Terri. We're sorry for the scheduling issues and lack of communication you experienced, and appreciate you bringing this to our attention.
Sears Home Services on 1761092757725
Paul K,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1760928329952
poor contact infromation. I tried to call but AI has pormblem answering me.
Hossain B,
Customer service response - Thank you for your feedback, Hossain. We're sorry for the inconvenience with our contact system and appreciate you bringing this to our attention.
Sears Home Services on 1759886430857
We have had Sears repair at our home several times for multiple appliances. Have had no issues at all, however this time I booked online, received a confirmation and technician did not show up and did not receive a call. Could not find a person to speak with about this. I had to book another appt and tech finally showed up. Issac arrived when they indicated and he performed a thorough inspection of our dryer, but did not find any needed repairs.
Christine R,
Customer service response - Thank you for your feedback, Christine. We apologize for the inconvenience with the initial appointment and are glad Isaac provided a thorough inspection.
Sears Home Services on 1744675292150
Repair tech = 5 Phone center = 2
Ron C,
Customer service response - Thank you for appreciating our repair technician's work, and we apologize for the inconvenience you experienced with our phone center. We're actively working to improve our customer service.
Sears Home Services on 1719475201417
The Dryer still stops sporadically. The technician says it’s the sensor. Can you replace the sensor?
Elizabeth A,
