4604 E Cactus Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (88 reviews)

Chris S

July 01, 2025

My water softener broke in February. The scheduling company is abysmal. I have an extended warranty and because of that I had to use a specific type of service person. This person is way overbooked. It took until April to get them out to look at the unit, diagnose it and order parts. He then wasn't able to come out and install the new parts to complete the repair until July. This is 4 months without my water softener even though I paid extra for the extended warranty. The repair guy was great, just overworked. But their scheduling and dispatching people are separate they can't communicate with each other on your behalf. They have to go through the online scheduling system which means they can't handle situations like mine where the repair person was scheduled to come out multiple times, but the week of the appointment they texted that I needed to reschedule. Bottom line: Don't buy an extended warranty through these guys. They are pathetic and should go out of business unless they get their scheduling and customer service act together!

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on July 01, 2025

Susan G

May 19, 2025

The service person was excellent. But getting an appointment was a nightmare - starting with no way to talk to a live person and an AI that could not answer my questions. The process included someone showing up when I was Not - as I had indicated to the service folks - at home - and did not have my cell phone number although I had tried to change it - and asked that I call back to reschedule but did not leave a phone number... And then you cancelled an appointment - and suggested I reschedule.... And I kept getting texts and emails that did not agree with each other.... Really an outrage.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 18, 2025

Mike J

August 05, 2024

Jose M from Sears came today and gave me a quote of $486 to replace a water filter housing that takes less than 30 minutes to fix. Tech was at my house less than 5 minutes $130 right out the window. Definitely would not recommend Sears appliance repair.

Source: Google

Customer service response - We're really sorry to hear about your experience, Mike. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on August 05, 2024

J D

April 10, 2024

Tech did not show up today for an appointment that was scheduled today. Tech did not call before the appointment that he is on his way. Horrible Seats customer service they just kept transferring me to different department and was not able to talk to anyone. Do not get service from Sears.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on April 10, 2024

Mark W

March 28, 2024

Tech came, state that he doesn’t work on ice maker. Call back to Sears. Gave me a card. I called, wrong department.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Mark. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on March 28, 2024

BEVERLY P

February 29, 2024

THEY NEVER ARRIVED FOR THE 13TH APPOINTMENT! THEY NEVER CALLED! THIS HAS BEEN GOING ON SINCE LAST DECEMBER??? WHAT KIND OF ORGANIZATION.....OR LACK OF....DO YOU RUN????? WORST EVER!

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on February 28, 2024

Justin S

February 07, 2024

Tech was great. I already knew. The problem was the door. I was charged for a diagnosis that I performed. $700 for a new door. No thanks. Tech was here for 10 min sourcing a part. Still charge $100 for a Tech to tell me what I know. I want a refund immediately

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on February 07, 2024

Andy S

November 02, 2023

He asked if he could flip breakers to find what breaker matched the microwave. I said that was fine. He said he flipped them all but microwave still was on. He said I had to figure it out and call back. I had a nanny home for the appointment. I got home 10 minutes after he left and looked at my breakers, it was labeled and I flipped the breaker and microwave turned off. Don't know what his problem was.

Source: Google

Gina L

December 21, 2023

Tech was here looking at dryer for 5 minutes stated it was the electric and my dryer is fine. $105 and thanks for nothing. Never even pulled the dryer away from the wall :(

Source: Google

dustin S

November 09, 2023

The tech was condescending in his tone when I asked questions and ultimately the fridge is not repaired. After waiting a month and a half for you to get parts and get back out, the repair didn’t work and the fridge is warmer than it ever has been. I pointed this out to the tech before he left and he advised me to call the home warranty company. I did, they advised me you would come back out in 2 weeks. Timing is terrible and the quality of the work is poor. If you fail at the repair it should not be an additional 2 weeks to get back out to get it right. It’s been a month and half. Terrible

Source: Google
Average Rating: 4.3/5 (88 reviews)
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