4604 E Cactus Rd Reviews

He asked if he could flip breakers to find what breaker matched the microwave. I said that was fine. He said he flipped them all but microwave still was on. He said I had to figure it out and call back. I had a nanny home for the appointment. I got home 10 minutes after he left and looked at my breakers, it was labeled and I flipped the breaker and microwave turned off. Don't know what his problem was.

Tech was here looking at dryer for 5 minutes stated it was the electric and my dryer is fine. $105 and thanks for nothing. Never even pulled the dryer away from the wall :(

The tech was condescending in his tone when I asked questions and ultimately the fridge is not repaired. After waiting a month and a half for you to get parts and get back out, the repair didn’t work and the fridge is warmer than it ever has been. I pointed this out to the tech before he left and he advised me to call the home warranty company. I did, they advised me you would come back out in 2 weeks. Timing is terrible and the quality of the work is poor. If you fail at the repair it should not be an additional 2 weeks to get back out to get it right. It’s been a month and half. Terrible

Since August our dishwasher has been out of order and eventually been attempted to be repaired over and over again. The last one yesterday, Thu, Nov. 9, 2023 by technician Mirsad M. He has been here multiple times. When asked why the machine is not replaced with a new one after 3 repairs as stated in my Master Protection Agreement he states that the matter must be addressed with the office. I called the Benefit- as well as the Protection Agreement departments to learn the the technician must indicate on his service report that the machine can not be repaired. To me this is utter nonsense, since my agreement starte that after three repairs a replacement of equal or better value will be provided. So much for that. When I called the two departments this morning (Protection Agreement and Benefits) I received the same answers - - - they must be reading from a provided script instead of using there brain and intelligence to get to the bottom and close the case. Well that has to yet happened . . . I will be contacting to Beter Business Bureau and Consumer Affairs department as well as posting this on open media sites. This is a highly disappointed and disillusiined Sears customer. Manfred Mönnich Scottsdale, AZ

I paid $105 to be told my oven was broken and there were no parts to fix it. With the model number and information I provided to them, they should have told me that over the phone. I’m very disappointed and feel robbed. That’s $105 I could have spent on a new oven. This is why I am alway hesitant call repair companies. But I thought I could trust Sears. Sears is no longer the name and value it used to be. The technicians were very friendly though.