16809 N. 9th Street Reviews

The service techs were awesome and very polite but now that we are awaiting parts we have not heard back from the office in regards to scheduling updates . When we try to call we get the AI receptionist and it’s very frustrating not being able to talk to a live agent.

Service guy was snarky, legalistic and clearly showed he couldn’t care less. Did not appreciate his attitude. He couldn’t wait to leave. Did not review his process or offer explanation. I had to force a dialog to get information. Was not a good experience.

Our AC is out. The service person closed out our service without showing up. We had to reschedule. Our inside temps are going into the 80s

AC is still not working right now 1258pm , 07/29 you were just here yesterday only i think

This has been the worst experience. My AC went out 10 days ago in the Phoenix heat and we have a new baby in the house. It took 9 Days for Sears to even come out only to tell me the guy didn’t have the right tool, he went to get it, and would be back. He never came back and they rescheduled us for July 29, 2 weeks out!! That’s ridiculous!! It’s over 90 in my house and unlivable!! No one answers the phones and can only chat at certain times. I talked to the chat this morning and told me they’d put me on a priority list and I’d hear from someone today to reschedule but no one has called. This should not be legal!!!

They never showed up!! Then they rescheduled me for a week later with 110° weather in Arizona. And I can’t get a hold of anybody because it’s an AI generated robot. It was my AC unit.

DO NOT RECOMMEND. I have had techs out to my house 3 times without actually fixing our refrigerator. Time windows are 8AM-5PM and they have no issue canceling appointments same day, as they did today. Wasted 4 days off work and all I get is an AI Bot populating insincere apologies. You can’t reach any actual humans on the phone. Would not recommend them or any home warrant company that uses them. Update: My warranty company required them to come out one more time. Scheduled and was canceled on the same day around 11AM. Rescheduled and was canceled on again in the same manner. Relying fully on AI for needs of real people is ridiculous and is going to cost them business. The AI is also responding to reviews and giving the number to the AI system that is the issue in the first place. Really ridiculous.

Original repair techs were FABULOUS. Neat, professional, well informed, knowledgeable. Replacement of my A/C compressor, coil, refrigerant, and condensor needed. Paid for the parts ahead of time as requested. GHOSTED by scheduling. AI chat bot - worthless. AI telephone assistant - even more worthless. No option to speak with a real human. NO WHERE on the website is there an email address, contact number, nor place to request contact. I'm in Phoenix - it's 86 degrees INSIDE my house and I have to move my elderly mother to a neighbor's house to stay out of the heat until this is resolved.

This is very bad technician and hopefully home warranty stop using is company like Sears because they just steal your money without fixing any thing. Then you can't get ahold of anyone to fix the problem. All he did is turn on the AC and left. He made sure he charged the fee. Didn't say anything and left. Nothing was fixed. I lot alot of money because I to take a day off work to wait for the Eric to do something I could do just trun the AC on with fixing the problem. Im very very disappointed in how companies take advantage and steal for consumers