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16809 N. 9th Street Reviews
Read reviews from customers who used our services at 16809 N. 9th Street
Total reviews
101
Average Rating
3.9/5
Great service.
Chris W,
I thought they would have more stuff in the store but got what I needed
Lee J,
The technician arrived when he said he would and worked for over an hour to fix the problem. Refrigerator is now in good working order. The only things that I was not happy about were that much water was left in the unit and on the floor and that the cover to the control box was broken and won’t close on one side.
Carolyn H,
The first technician that came out told us that the reason the refrigerator lights are not working is because the board went out. We ordered a bought a new board from Sears. The technician that came out to install it told us that the wrong board was ordered. He also found that the board in the refrigerator was still good, and that it was the lights themselves that had gone bad. We paid around $800 for this visit. Not happy at all. We feel like we have been ripped off and feel like we shouldn't have had to pay that much since the lights only cost about $40 each.
Steven B,
Customer service response - We apologize for the inconvenience and frustration you experienced, Steven. Thank you for sharing your feedback, and please contact us directly so we can address your concerns and work towards a resolution.
Sears Home Services on 1726186128411
Richie A,
Customer service response - Thank you, Richard, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected], we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Its not a repair place anymore.
Doug T,
Customer service response - Thank you, Doug, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
The service techs were awesome and very polite but now that we are awaiting parts we have not heard back from the office in regards to scheduling updates . When we try to call we get the AI receptionist and it’s very frustrating not being able to talk to a live agent.
Tyler P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774227299359
Service guy was snarky, legalistic and clearly showed he couldn’t care less. Did not appreciate his attitude. He couldn’t wait to leave. Did not review his process or offer explanation. I had to force a dialog to get information. Was not a good experience.
Jeffrey J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767855369979
Darryl G,
Customer service response - Thank you for taking the time to bring this to our attention, Darryl. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1722175858798
They never showed up!! Then they rescheduled me for a week later with 110° weather in Arizona. And I can’t get a hold of anybody because it’s an AI generated robot. It was my AC unit.
Country G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460074698
