16809 N. 9th Street Reviews

Making the apt was easy, however, each time I had a question about it, the apt was canceled on me-this happened 3 times-then the guy was late-that's right, left work early and wasted 4 hours and he still showed up late and I was not made aware of how late he'd be, and the live link to check on service advisor's arrival did not work, only stated the 4-hour window. Then my dryer lint did not get cleaned out. So I paid $50 for him to look inside my clean dryer and do nothing. I was not happy with the entire process and will find someone else to service my appliances in the future

Scheduled a service repair for a refrigerator for a Saturday and was told the tech would be here between 1 and 5. Waited around all afternoon and he did not show. Close to 5 PM I received a call that he would not get here until 8 PM. Needless to say I told him forget about it, I will use another service. I guess only their time is valuable, not the consumer.

I had a horrible time navigating their website because it wouldn't respond correctly. They wanted to charge me $150 for shipping of my part. Their outsourced call center prople were difficult to understand. I used to trust sears. They lost one customer.

Poor service.

Very bad experience

They never came out. Horrible people.

TERRIBLE estimate - No Parts - Misrepresented Services - $476/hr labor rate! Wow, where to begin. Tear in the door boot seal requires part replacement and install. Called SEARS REPAIRS and confirmed my model/part type (exact same as services back in 2016). Agent opened the case and based off of the previous repair provided cost estimate of $175-300. Also referenced a separate dryer maintenance (vacuum front & back vents) service. Booked both with repair tech onsite in three days. Tech arrived with no part (ref two weeks to order!), and that repair would have $238 labor...but said only take 30mins to install the part. He also said dryer maintenance does front vent only (not back). COMPLETE estimate failure and false service representation! Calls are monitored, so filing complaint against agent...but plan for a $450+/hr labor rate for SEARS REPAIRS required. Or, you can buy their $600/yr maintenance plan. (Edit Aug 20) Thank you for the review response! My update here is that on Aug 5, SEARS REPAIR texted that repair parts were on back order with an ETA past Aug 19. Based on this update I purchased a new washer and then cancelled the repair order on Aug 10. Reimbursement for fees extracted the day of the service order were refunded yesterday, except for the $99 diagnostic fee (which was 5 mins spent by the repair tech verifying my diagnosis provided when the service order was generated). Again I appreciate the response here but unfortunately my review is still accurate: call agent misrepresented the services and estimate, there continues to be part complications, and the SEARS REPAIR fees are very high.

Had an appointment with them to fix our broken fridge. Waited a week. Took off work and waited all day. They never showed up, called or returned my phone call. Now having to wait almost 2 more weeks. We went with another company now.

Sears was assigned to me through my warranty company for a broken ac unit. We placed our service request on July 4 and the soonest Sears could come out was that Friday, July 7. Given it was a holiday I understood and was appreciative of the quick assessment by the company. After this my entire experience with the company was a disaster. Our follow up appointment was scheduled for July 17 to replace the broken part. We were scheduled for an 8am arrival they didn’t show up until 3pm with zero notification. Once the technician arrived he informed me they ordered the wrong part. Once the technician left after a few hours later I received an appointment confirmation for Aug 2nd — almost 3 weeks out. I reside in Arizona and during this month we see the hottest temperatures. During the time we waited we zero response from the company we broke record high temperatures of 120 all week. This company is the absolute worst. They have no way of speaking with a live human being. The phone like is automated with zero options of a customer service rep. I had to escalate with my warranty company just to expedite the shipping of the part and move the appointment. During the week of July 17, I was told the part will arrive on Friday, July 21 with an install date of Monday, July 24. That Monday rolls around sand it’s radio silence from both the warranty company and Sears. After what felt like an eternity to receive a response my warranty company received confirmation they would arrive at 8:30am on 7/27 and asked me if I received a confirmation from Sears. I HEARD NOTHING - - no email, no phone call, no text. I sat in my hot home for 8+ at 106 degrees for the technician to not show up until 2:30pm with only a text confirmation of their arrival. This company is a joke! They lack urgency, common sense and accessibility and I will be canceling my warranty to ensure I never have to deal with either parties ever again!!!!

Sears Home Services is the single worst company i have ever worked with. I bought a warranty with my fridge and the fridge went out in August. Our first service appointment was set for September just for the tech to come tell me its broken and he needs to order parts. 2 of 3 parts show up and since not all 3 were there the follow up appointment was pushed back. Now we are in the middle of October and i call to check on things and they say we dont need the 3rd parts, its just a valve that the techs will have on their truck and we set an appointment for today, Holloween between 10-4, our tech calls with an ETA of 4:45, its halloween, that doesnt work with trick or treating. A rep call me and we reschedule for tomorrow. An hour or so later i get an email that says we rescheduled for November 21st, THATS 3 MONTHS AFTER MY ORIGINAL CALL!!! I cant call and talk to anyone in America, they cant replace my fridge and it seems they are trying to push things off until my warranty expires in January. I will never do business with Sears Home Warranty again.