16809 N. 9th Street Reviews

DO NOT call Sears Home services. Absolutely the worst experience I have ever had with a company. On the plus side, I scheduled an appointment online same day and someone came out a few hours later. This is what I remember from a few years ago. That's where the similarity ended. The "Representative" who came to my home had NO CLUE as to what he was doing - but he was very nice, as many other people mentioned in their reviews. He kept telling me he had to check with the "Techs" back at the company to see what they thought the problem was. He finally said they were going to replace the board and another part because it was the easiest thing to do - and the most expensive! Almost $800 to fix my fridge. And then I was told they didn't have the parts and it would take 2 weeks. WOW. Not what I expected from Sears, but the name means nothing now. Do yourself a favor - GO SOMEWHERE ELSE!

I have been waiting for 2 weeks for a refund of $500.30 since May 16th initiated by JC, and have not received as of today. What gives. Not very good customer service given by Sears. Can some one please notify me and tell me why the delay. An unsatisfied long time customer

I can't rate a service if no show on the schedule service anyways as a company, internally don't know what's going on the field - management a big??????. 1 star really mean 0.

DO NOT USE!! We had a dishwasher that was not draining properly. Took 2 weeks to have a tech come out. He was very rude and not professional. Told me I needed a new drain pump for $400, which I ordered and paid for prior to the next appt for install. I had a local repair company come over for a 2nd opinion and it did not need a new drain pump- something on the bottom of the dishwasher needed to only be tightened. So, the tech came over and picked up the drain pump that I had ordered and paid for, and said I would get a refund to my card within 7 days. That did not happen. I called 4 TIMES to get my refund and never received it. Then I got an email from customer service that said in order to get the refund, I had to return the part!! This was 3 MONTHS later. I tried to give them the benefit of the doubt, but clearly they are a scam. I finally just denied the charge on my credit card. RIDICULOUS!!!

When I initially called to make the appointment to have our Kenmore water softener repaired, I asked what the service fee was. The rep told me $89. My wife was at the home to let the tech in and was not aware of the quote I received. In addition to the $89 service fee, the tech charged an additional $120 for labor. The part was $214. I understand paying for the part. The tech was there 20 minutes. I think the additional $120 labor is a huge overcharge. I will not be using Sears services again.

$300.00 for a half hour of labor is a ripoff. Also, keep your opinion of my home to yourself; I don't care if you think my ceiling is too high. If you're allergic to animals say so - don't swing your foot at my 6 week old foster kitten.

Making the apt was easy, however, each time I had a question about it, the apt was canceled on me-this happened 3 times-then the guy was late-that's right, left work early and wasted 4 hours and he still showed up late and I was not made aware of how late he'd be, and the live link to check on service advisor's arrival did not work, only stated the 4-hour window. Then my dryer lint did not get cleaned out. So I paid $50 for him to look inside my clean dryer and do nothing. I was not happy with the entire process and will find someone else to service my appliances in the future

Scheduled a service repair for a refrigerator for a Saturday and was told the tech would be here between 1 and 5. Waited around all afternoon and he did not show. Close to 5 PM I received a call that he would not get here until 8 PM. Needless to say I told him forget about it, I will use another service. I guess only their time is valuable, not the consumer.

I had a horrible time navigating their website because it wouldn't respond correctly. They wanted to charge me $150 for shipping of my part. Their outsourced call center prople were difficult to understand. I used to trust sears. They lost one customer.