16809 N. 9th Street Reviews

Kendell (I think) was excellent. Informative, pleasant and efficient! Did a great job! Give him a raise!!!

Really Nice

Dan is the best - highly knowledgeable and with a joyful spirit, even with having to take the over the range microwave off the wall to repair.

I was very disappointed in the fact that you only offer online technical support It was so frustrating.

Although your notification system wrong and the appointment was much later than previously texted Rafael did a great job on a difficult repair. Respectful of our home, polite, and efficient.

Charles, our tech, was polite and efficient. He arrived after a LONG day of work, due to company chaos in scheduling, it seemed.

the only thing I would say is your website on arrival was 4 hours different then when he arrived, I was grateful he called. Also when you have the dryer pulled out clean all the dust bunnies under there, and wipe your oily hands off of the machine.

My Tech Eric was awesome. Fixed the problem and was outta here within 15 minutes. The problem I had was with the company's scheduling. I took off of work (Unpaid) for my 1st appointment on 5/30/25 between 8-5pm. No one showed up, and unable to reach anyone. All communication is automated. You only have an option to cancel or reschedule your appointment. I was notified by a message at 5:30 pm through my Home Warranty Company that my appointment has now been moved to 6/3/25 again 8-5pm. Well guess what!!!! I'm not taking off another day for a possible no show. I spent an hour trying to contact a real person to advise I'm won't be available until 1pm. I called my Home warranty company and they were unable to reach Sears appliance Repair either. I just took another chance they wouldn't show up until after 1pm. They showed up at 2:30 so everything was ok but still...... If you can't be available between 8-5pm don't book with them. There's no working with them on scheduling.

Was not able to repair.