16809 N. 9th Street Reviews

Very frustrating to have to wait 12 days in 110 degree and hot weather. Was not happy about the AI phone calls and messaging however. Technician was excellent Five ⭐️ for Jose

the only thing I would say is your website on arrival was 4 hours different then when he arrived, I was grateful he called. Also when you have the dryer pulled out clean all the dust bunnies under there, and wipe your oily hands off of the machine.

My Tech Eric was awesome. Fixed the problem and was outta here within 15 minutes. The problem I had was with the company's scheduling. I took off of work (Unpaid) for my 1st appointment on 5/30/25 between 8-5pm. No one showed up, and unable to reach anyone. All communication is automated. You only have an option to cancel or reschedule your appointment. I was notified by a message at 5:30 pm through my Home Warranty Company that my appointment has now been moved to 6/3/25 again 8-5pm. Well guess what!!!! I'm not taking off another day for a possible no show. I spent an hour trying to contact a real person to advise I'm won't be available until 1pm. I called my Home warranty company and they were unable to reach Sears appliance Repair either. I just took another chance they wouldn't show up until after 1pm. They showed up at 2:30 so everything was ok but still...... If you can't be available between 8-5pm don't book with them. There's no working with them on scheduling.

Was not able to repair.

Great service.

I thought they would have more stuff in the store but got what I needed

The technician arrived when he said he would and worked for over an hour to fix the problem. Refrigerator is now in good working order. The only things that I was not happy about were that much water was left in the unit and on the floor and that the cover to the control box was broken and won’t close on one side.

The first technician that came out told us that the reason the refrigerator lights are not working is because the board went out. We ordered a bought a new board from Sears. The technician that came out to install it told us that the wrong board was ordered. He also found that the board in the refrigerator was still good, and that it was the lights themselves that had gone bad. We paid around $800 for this visit. Not happy at all. We feel like we have been ripped off and feel like we shouldn't have had to pay that much since the lights only cost about $40 each.

Its not a repair place anymore.