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10001 N Metro Parkway W Reviews
Read reviews from customers who used our services at 10001 N Metro Parkway W
Total reviews
128
Average Rating
4.3/5
Jack,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1758503991144
Jose that did the repair was excellent.. Waiting almost 4weeks for the repair was unacceptable. The repair was rescheduled multiple times by Sear’s, I had to schedule the days off to be available between 8am to 5 pm. Which affected my paycheck. And I live in Arizona and it’s July, so I needed a frigerator that works. And I never got an apology or explanation from Sears.
Nancy E,
Customer service response - We apologize for the trouble you've faced, Nancy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110738435
If Sears had an issue with Choice Warranty, referred me back to Choice , should've said so over the phone thru the multitude of conversations I endured, hours of waiting on no show techs, round and round with electronic voice prompts and transfers. Add this fiasco to last time's TWO MONTH WAIT via Sears to replace my ice maker and you get 2 stars, generously. The tech sent this time I would hope returns when this next appt set (³rd time) vs the 1st tech who was going to have to use you tube for replacing a freezer light.
John E,
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560159390
Never again. The tech great. Communication - or lack there of - horrible. No show for the service appointment and had to wait another 4 days. No wonder Sears is bankrupt. No options to speak to a human and get some basic clarity on the service order. All thru a VRU that lacks options for what is actually the issue. All in all, a terrible experience.
Daniel P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717400982931
Took 10 minutes to determine he could not repair my fridgerator ..he seen that a relay was instaled and he said he could not touch it ..wow
Isreal R,
the repair man was great but the cost to replace a ice maker ON A 11 YR OLD REFRIGERATOR FOR $1000.00 are you kidding???????????? I went to Home Depot and bought a new one for $1400.00. I ONLY PAID THE 129.00 FOR THEM TO TELL ME THIS.
Howard W,
Customer service response - We apologize for the trouble you've faced, Howard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855207282
Technician cancelled last minute after waiting 10 days. He said they were not allowed to go on the roof even though they had provide service previously. Very unprofessional. They have no number to call all automated.
Kevin M,
Customer service response - We're glad to hear the technician was great, Kevin. We apologize for the scheduling issues and lack of direct contact, and appreciate your feedback.
Sears Home Services on 1766715386708
Terrible. Called the day of the service to tell me there was am error in my request and I would need to have it resolved before they come out. Why didnt he tell me days ahead? Took off of work for nothing.
Sonja,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761182276065
This place is boarded up and closed
Pamela L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753660719351
When I made the appointment with Sears, I was told $129 diagnostic fee & it would be waived if I have the repair done. It also says that on the website. When the service technician was done he said $129 plus the labor charge to reattach a hose. It cost $299 total. It was late Friday afternoon & I didn’t want to argue with the technician, so I paid him. Service was fine!! But shady tactics
Nejla F,
Customer service response - We're really sorry to hear about your experience, Nejla. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749514799993
