10001 N Metro Parkway W Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bill S
Meri-Jo C
Awesome repairman Gerry. Cordial. Informative. Helpful.
Tommy V
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Customer service response - Thank you for your review, Tommy! We're glad to hear Bill was able to assist you effectively.
Sears Home Services on April 03, 2025
Jimmy R
Customer service response - Thanks for the great rating, Jimmy! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on March 09, 2025
Celia M
The rep you sent, Bill, seemed to be knowledgeable enough. I’m unclear why your company would send a different tech than the one who had made a game plan and allow that tech to complete the job they started. (Psychologically that is mentally beneficial for a person to complete what they started.) So the new tech didn’t what the original tech had planned and now we have to adjust to the new plan. It worked out because your company can’t complete the kid. A Certified Bosch rep needs to come to do the job. Y’all should try to get on the same page.
Customer service response - Thank you for your feedback, Celia. We appreciate your understanding and will work on improving our coordination to ensure a smoother experience in the future.
Sears Home Services on August 30, 2024
Thomas R
Customer service response - Thank you for rating us, Thomas. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on January 31, 2024
Alberto C
Nancy E
Jose that did the repair was excellent.. Waiting almost 4weeks for the repair was unacceptable. The repair was rescheduled multiple times by Sear’s, I had to schedule the days off to be available between 8am to 5 pm. Which affected my paycheck. And I live in Arizona and it’s July, so I needed a frigerator that works. And I never got an apology or explanation from Sears.
Customer service response - We apologize for the trouble you've faced, Nancy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 09, 2025
John E
If Sears had an issue with Choice Warranty, referred me back to Choice , should've said so over the phone thru the multitude of conversations I endured, hours of waiting on no show techs, round and round with electronic voice prompts and transfers. Add this fiasco to last time's TWO MONTH WAIT via Sears to replace my ice maker and you get 2 stars, generously. The tech sent this time I would hope returns when this next appt set (³rd time) vs the 1st tech who was going to have to use you tube for replacing a freezer light.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 01, 2024
Daniel P
Never again. The tech great. Communication - or lack there of - horrible. No show for the service appointment and had to wait another 4 days. No wonder Sears is bankrupt. No options to speak to a human and get some basic clarity on the service order. All thru a VRU that lacks options for what is actually the issue. All in all, a terrible experience.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
