10001 N Metro Parkway W Reviews

Had a central AC repair scheduled. The repair tech showed up, didn't have a ladder big enough to get on top of the roof to check the AC. Would not under any circumstances use a 2nd story roof access from a window to the get up. Just said tell the company the AC is on the roof next time. Then he left. It's common place in AZ for ACs to be on a roof. Then we tried to call to get it resolved, every phone number went to an AI voice bot that COULD NOT resolve the issue. Absolutely ridiculous Edit: The repair tech faked our signature on his repair receipt to get the money from it.

We got a text 6/20 and another today that you were coming today to repair our air conditioner handler on 6/22/26 from 8-5 we waited the entire time and nobody showed up. We just got an email that you the receipt. You guys never showed up and are billing???? You guys messed up

Never came

Worst service experience of my life. I paid $100 for a Man to never call me to say he was on his way for him to drive by my House say he was here and never show up to my door. It’s 101 out my AC is broke and it’s 91 inside my house ….

the repair man was great but the cost to replace a ice maker ON A 11 YR OLD REFRIGERATOR FOR $1000.00 are you kidding???????????? I went to Home Depot and bought a new one for $1400.00. I ONLY PAID THE 129.00 FOR THEM TO TELL ME THIS.

Technician cancelled last minute after waiting 10 days. He said they were not allowed to go on the roof even though they had provide service previously. Very unprofessional. They have no number to call all automated.

Terrible. Called the day of the service to tell me there was am error in my request and I would need to have it resolved before they come out. Why didnt he tell me days ahead? Took off of work for nothing.

This place is boarded up and closed

When I made the appointment with Sears, I was told $129 diagnostic fee & it would be waived if I have the repair done. It also says that on the website. When the service technician was done he said $129 plus the labor charge to reattach a hose. It cost $299 total. It was late Friday afternoon & I didn’t want to argue with the technician, so I paid him. Service was fine!! But shady tactics

Victor was the only person that cuould fix my problem, he was the last of 8 people that came to our home fix our washer. I would say that most the the other 7 were like the keystone cops they went in circles, 1st misdiagnosed the problem,then one of them took one of the parts that came to our house back to hisbusiness and ordered a new part, 2 days later thepart was returned to me because someone did not take the first shipping label off the box before sending it back to yoursupplier.there where many parts sent to my house that were never used to fix our washer.the only part that was needed to fix the washer was switch actuator for the lid which was never recieved because whoever filled the order shipped a belt instead of the switch, but they did put the correct paper work for a switch in the shipping envelope. I suppose this might be record for your company because this small repair took a total of 45 days. thanks for the speedy service. thank you for putting My wife through hell taking our laundry to the laundry mat evry few days .But as I said at the start Victor was the one that did the job right. Robert Sterne.