10001 N Metro Parkway W Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (91 reviews)

Isreal R

October 30, 2023

Took 10 minutes to determine he could not repair my fridgerator ..he seen that a relay was instaled and he said he could not touch it ..wow

Source: Google

Nejla F

June 10, 2025

When I made the appointment with Sears, I was told $129 diagnostic fee & it would be waived if I have the repair done. It also says that on the website. When the service technician was done he said $129 plus the labor charge to reattach a hose. It cost $299 total. It was late Friday afternoon & I didn’t want to argue with the technician, so I paid him. Service was fine!! But shady tactics

Source: Google

Customer service response - We're really sorry to hear about your experience, Nejla. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 09, 2025

Robert S

January 16, 2025

Victor was the only person that cuould fix my problem, he was the last of 8 people that came to our home fix our washer. I would say that most the the other 7 were like the keystone cops they went in circles, 1st misdiagnosed the problem,then one of them took one of the parts that came to our house back to hisbusiness and ordered a new part, 2 days later thepart was returned to me because someone did not take the first shipping label off the box before sending it back to yoursupplier.there where many parts sent to my house that were never used to fix our washer.the only part that was needed to fix the washer was switch actuator for the lid which was never recieved because whoever filled the order shipped a belt instead of the switch, but they did put the correct paper work for a switch in the shipping envelope. I suppose this might be record for your company because this small repair took a total of 45 days. thanks for the speedy service. thank you for putting My wife through hell taking our laundry to the laundry mat evry few days .But as I said at the start Victor was the one that did the job right. Robert Sterne.

Source: Google

Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 16, 2025

James N

November 20, 2024

The sears is abandoned

Source: Google

Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.

Sears Home Services on November 14, 2024

Connie H

September 10, 2024

Extremely disappointed in the "no" service the technician (Kori) claimed to have provided. Falsifying we did not answer a confirmed call so he cancelled the appointment. Irritating even after the appointment was confirmed multiple times via text. Then Kori claims (on receipt ) to have uploaded photos that were never even taken. Kori- if you don't like your job; find a different career. Your negligence affects a lot of customers who depend on service. Sears- Kori immediately needs ethical training.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on September 09, 2024

Rocio S

September 03, 2024

I had the worst experience ever. I took the day off work to make sure I was home when the technician showed up. I kept checking the status since the time kept changing. Then I got an email with my receipt stating that the technician claimed I refused the service. This is ridiculous. I literally started crying. I have cameras in front of my house and no one ever came. I am still stuck with no AC and missed a day of work for absolutely no reason. On top of that, I received an email saying to rate my technician Kory. I am in disbelief.

Source: Google

Customer service response - We apologize for the trouble you've faced, Rocio. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 03, 2024

Chris

August 14, 2024

Appointment was for 8-12, at 4:30 I got a "receipt" that I had declined the service. They never showed and someone got lazy and submitted it as "complete". Called and they said they couldn't do anything because I was part of home warranty. I would have to submit another claim and wait again for an appointment. Its 115 here in Phoenix and this is unacceptable.

Source: Google

Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on August 14, 2024

Amy S

August 06, 2024

Never showed up and closed the work order this is fraud-again. That is right, 3 times in a row

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 25, 2024

Osia J

July 20, 2024

Your technician never showed up. He was supposed to come on Wednesday. I received a text that it was rescheduled Thursday and Noone came. Your company gets zero stars. Ii would appreciate if you would not pickup any more jobs for me that my warranty company puts out there.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 20, 2024

Robert M

July 07, 2024

Nothing was done Tech guy couldn't do anything as I unplugged the Refrigerator?? No One told me to not unplug it ??

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Robert. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on July 07, 2024

Average Rating: 4.2/5 (91 reviews)