10001 N Metro Parkway W Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gabriel M
The service was not great, two tech came but they diagnosed wrongly. Took about a month to get the parts and get the repair service. Unfortunately, The refrigerator was not fixed. I call Sears service and I was told that I need to make a new claim and pay to the tech again for another diagnosis. The Sears company did not honor the repair warranty that was made by their technicians. I was told to wait 48 hours to see if their repair fixed the problem. It had passed 6 days since the technician showed to fix my refrigerator and this one still with the same problem. Sear has the name only not the service they used to have.
Customer service response - Thank you for taking the time to bring this to our attention, Gabriel. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 05, 2024
mckenzie K
Customer service response - mckenzie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on May 12, 2024
Joy A
If I could leave zero stars I would. Worst service ever. $250 diagnostic fee to have the problem misdiagnosed multiple times. Months of waiting, no repair, and no option to speak with anyone who can help solve the problem. It's basically fraud!
Customer service response - Thank you, Joy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
Cristian J
Very lazy guys, they don't do anything an houring a 1/2. They just tried to make time and they don't do not even want little things.
