10001 N Metro Parkway W Reviews

Technician cancelled last minute after waiting 10 days. He said they were not allowed to go on the roof even though they had provide service previously. Very unprofessional. They have no number to call all automated.

Terrible. Called the day of the service to tell me there was am error in my request and I would need to have it resolved before they come out. Why didnt he tell me days ahead? Took off of work for nothing.

This place is boarded up and closed

When I made the appointment with Sears, I was told $129 diagnostic fee & it would be waived if I have the repair done. It also says that on the website. When the service technician was done he said $129 plus the labor charge to reattach a hose. It cost $299 total. It was late Friday afternoon & I didn’t want to argue with the technician, so I paid him. Service was fine!! But shady tactics

Victor was the only person that cuould fix my problem, he was the last of 8 people that came to our home fix our washer. I would say that most the the other 7 were like the keystone cops they went in circles, 1st misdiagnosed the problem,then one of them took one of the parts that came to our house back to hisbusiness and ordered a new part, 2 days later thepart was returned to me because someone did not take the first shipping label off the box before sending it back to yoursupplier.there where many parts sent to my house that were never used to fix our washer.the only part that was needed to fix the washer was switch actuator for the lid which was never recieved because whoever filled the order shipped a belt instead of the switch, but they did put the correct paper work for a switch in the shipping envelope. I suppose this might be record for your company because this small repair took a total of 45 days. thanks for the speedy service. thank you for putting My wife through hell taking our laundry to the laundry mat evry few days .But as I said at the start Victor was the one that did the job right. Robert Sterne.

The sears is abandoned

Extremely disappointed in the "no" service the technician (Kori) claimed to have provided. Falsifying we did not answer a confirmed call so he cancelled the appointment. Irritating even after the appointment was confirmed multiple times via text. Then Kori claims (on receipt ) to have uploaded photos that were never even taken. Kori- if you don't like your job; find a different career. Your negligence affects a lot of customers who depend on service. Sears- Kori immediately needs ethical training.

I had the worst experience ever. I took the day off work to make sure I was home when the technician showed up. I kept checking the status since the time kept changing. Then I got an email with my receipt stating that the technician claimed I refused the service. This is ridiculous. I literally started crying. I have cameras in front of my house and no one ever came. I am still stuck with no AC and missed a day of work for absolutely no reason. On top of that, I received an email saying to rate my technician Kory. I am in disbelief.

Appointment was for 8-12, at 4:30 I got a "receipt" that I had declined the service. They never showed and someone got lazy and submitted it as "complete". Called and they said they couldn't do anything because I was part of home warranty. I would have to submit another claim and wait again for an appointment. Its 115 here in Phoenix and this is unacceptable.

Never showed up and closed the work order this is fraud-again. That is right, 3 times in a row