1213 Grand Avenue Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ray C
John was very professional in finally solving our microwave oven problem.
Customer service response - Thank you for taking the time to leave a review and for acknowledging the professionalism of our technician, John. We are glad that he was able to resolve your microwave oven problem. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on January 28, 2024
Roger W
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 16, 2024
Victor A
Excellent work and excellent tech
Customer service response - Thank you for leaving us a review and recognizing the excellent work and service provided by our technician. We appreciate your feedback.
Sears Home Services on February 07, 2024
Haydee E
Sears Technician was amazing fast and with a great attitude
Customer service response - Thank you for taking the time to leave a review of our sears appliance repair. We appreciate your kind words about our technician's speed and positive attitude.
Sears Home Services on February 07, 2024
Gale T
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Mauricio G
Linda S
Judi H
WINNER R
I had a disappointing experience with Sears Appliance Repair. They scheduled a visit to fix my dryer, providing a time frame from 8am to 5pm. I had to take a day off from work because they couldn't offer a more specific appointment time. When then technician showed up and performed a brief inspection, he informed me that I needed a belt, which he replaced promptly. He tested my dryer for a few minutes and claimed the issue was resolved. However, as he was leaving, it became clear during the test run that the problem persisted. The technician was still on my property, and I informed him that the issue remained. He told me that he had closed the work order, so there was nothing more he could do and suggested I reschedule for a follow-up appointment. The dryer is still broken, leaving me without appliances and without any updates. When I called customer service, they were unhelpful. I took a day off from work to get this item repaired and they were unwilling to help. I would not recommend this company for dryer repairs.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 27, 2025
