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115A W Esperanza Blvd Reviews
Read reviews from customers who used our services at 115A W Esperanza Blvd
Total reviews
145
Average Rating
4.6/5
The maintenance was performed well, and the 2 representatives were very professional on each visit, the challenge was the delay in the initial visit and the follow up. Due to the delays, a great deal of food was lost, very frustrating!
Chris M,
The part (sump inlet) was obviously faulty and needed replacement. The technician did a quick start and then manually stopped the cycle, seeing no leak and deemed the repair complete. However, at the end of the very first full cycle there is considerable water in the bottom, which continues to build and then overflows. My floor was flooded. Not satisfactory overall.
Debra S,
I hastily gave you a 5-star rating-- by the end of the day the ice maker still did not work. I am having to reschedule an appointment and hopefully this problem will get fixed.
Robert J,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747702982663
E-mail me the receipt for the repair work done 12/17 and 12/18..
jon S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734664108805
Showed up two months late.
Pete H,
Customer service response - We apologize for the trouble you've faced, Pete. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724565967679
Maybe next time your repair man is sent out on numerous occasions for the same issue, you might try sending someone different just to see if your guy is missing something.
Roger W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770517241
Shortly after receiving service someone stole a valuable one of a kind chair from my front porch. I am not accusing my repairman but wanted you to know in case there had been similar complaints for this employee. A report was made to the Sheriffs Office. This employee was the last stranger I had at my home for several weeks.
Jude H,
Made me wait all day and just kept changing the time of service until it was past their own promised time. Wasted my valuable day.
Mike K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769746735750
It took four months for an appointment. The main office changed the dat of service many times without letting me know
Ralph O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761787606230
Called to have someone come to look at my ice maker and I was directed to AI generated. Asked what my problem was I told them. Then asked my zip code. Then I’m told there are no available schedule times available. Was asked if I wanted information about their services for prices on what they offer for get service. Why would I want to pay for that when I can’t even get an appointment. 🤷♀️
Teri E,
Customer service response - We apologize for the trouble you've faced, Teri. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717212802
