115A W Esperanza Blvd Reviews

Wednesday appointment was canceled by them without any explanation. New appointment for today was just canceled, again without any explanation. NEVER CALLING THEM AGAIN!

I bought a new Kenmore Elite Refrigerator on 12/30/2021. On 3/15/22 it quit working, I was told they couldn't get parts, They sent me a new refrigerator same model on 4/15/22. In July 2022, the 2nd one quit working and they couldn't get parts. I asked for my money back and they refused. They sent me another refrigerator on 8/25/22. That lasted 2 years 7 months before the freezer quit cooling, Sears was out today, 3/11/25. I was told that they could get one of the two parts needed to fix it, but the other part was no longer available and that they couldn't find an after market part to fix it. Since it was no longer under warranty I was told that it was unfixable and I was out of luck. I was never told that Sears could not get parts for this refrigerator or I never would have bought. So after spending $2500 plus, I now get to pay another $85 to have it hauled away. We will never purchase a product of any type from Sears. Long time customer gone.

After the “repair” I tested my washer by doing one load of clothes (right after the technician left), my washer is still not working. The part that was removed from the washer and recommended to be replaced did not appeared to be damaged or old, and clearly by replacing it, did not fixed the issue. Is my money for the part going to be returned? Do I have to pay again for a misdiagnosis? Or do I have to pay again to have a part recommended to be replaced that did not needed to be replaced? Even the technician insinuated we would have been better by ordering a new washer, but still recommended to replace the part… So, what now? The part in the pictures is what it was removed from my washer and “needed to be replaced”.

REALLY!! I schedule about 10 days in advance for a washer repair on 8/19/24 and I am given a window of 8A to 5P. I receive no less than 10 emails and texts during the time leading up to the appointment confirming same. On the day of the appointment I receive a text that my technician will arrive between 8A and 9:30A. After all the planning and rearranging of my schedule, I get a text at 8:30A that my new rescheduled appointment is on Wednesday 8/21/24 between 8A and 5P. No reason given for the rescheduling. Come on guys! You can do better than that! A phone call would have been nice, so that we could discuss a new schedule that works for us both.?