4800 N US Highway 89 Reviews
Showing most recent reviews from verified customers of Sears Home Services
washer repair
Robert was super...as always...there is no repair man to compare!!!
Leora H, Flagstaff, AZ
Nice Guy
Always glad to have a familiar face. He calls to let me know his arrival window.
Donna G, Cottonwood, AZ
John's Microwave Repair Skill
Based on my observation and discussions with John, I consider him to be a master of the trade and ourselves to be the extremely fortunate recipients of his knowledge and positive approach to finding and fixing the problem with our 18-year old microwave. We have found a most reliable resource for our Kenmore appliances and would unhesitatingly recommend him for any such related appliance repair.
Thomas B, Rimrock, AZ
Sears Service
Ross's repairs on my fridge were fine. He was quick and hopefully the fridge will work fine now. Sears service overall was very disappointing. 2 appointments the repair person was a no show and I wasted 2 days sitting around waiting for someone to show up. I had to escalate the claim in order to get a serviceman out to install the parts delivered to my house. Trying to get to a person on the phone was impossible with Sears, all you get is an automated system that is horrible. I would suggest you improve your automated systems and get better at notifying customers if the repair person will be a no show. At this time I would not recommend your service. Thanks
Tammy F, Prescott Valley, AZ
Speed Queen Service
Daniel was great. No problem there. Unfortunately Sears does not provide a way for their techs to take leftover parts (3 big boxes worth) and get rid of them. So now we have to take a trip to the dump ourselves. Not cool Sears. Plus they didn't show for an appointment a week before this one, when their email stated they would. Again, not cool.
Andrew B, Prescott, AZ
Washing machine repair
Daniel was very personable. He kept in contact and let me know when he would be arriving, and arrived when he said he would. He tried to clean up after himself before he left. However, he did not fix my washer, after four tries. He also left all the bad parts and boxes for me to dispose of. I expected more from Sears service.
Vicki S, Paulden, AZ
Ross He did what he could
He was prompt and courteous, but Apparently my machine was old and the parts no longer available. He knew what was wrong right away. He was very pleasant and apologetic that he could not fix the machine. I appreciated his honesty, but it was obviously not what I wanted to hear. Even though he was not able to fix the machine I would recommend his service. He did what he could with what he had!
Terrie P, Prescott Valley, AZ
Professional and courteous
Robert was professional and courteous while delivering the bad news that the part needed to repair my freezer is no longer made. He even checked other sources and websites, but was unsuccessful.
Kurt R, Flagstaff, AZ
Professional and friendly
Understands what he's doing, understand the equipment, unfortunately, is still not working
Paul S, Taylor, AZ
Washer repair
Technician was very knowledgeable. He was proficient and fast. The only downside is any time between 8 and 5. Would be nice if time could be predicted a little closer to actual time but it is understandable that probably wouldn't work. All in all would recommend Sears to anyone for good service.
Nanette A, Cottonwood, AZ
