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4800 N US Highway 89 Reviews
Read reviews from customers who used our services at 4800 N US Highway 89
Total reviews
994
Average Rating
4.9/5
Closed order—not fixed
I was told sears and my warranty would be contacting me in regards to the part not available at all and getting the washer fixed. Weeks later and nothing at all. Warranty told me that sears would be calling in regards to the part. Nothing. Now I have to call more and try to figure out to fix the problem at hand
Catherine K,
Cottonwood, AZCustomer service response - Catherine , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767912903749
Appliance worse
The repairman show up and worked hard but was totally unfamiliar with the ice maker . He ordered parts that he was unable to install and left yesterday with the ice maker leaking more and not making ice. I'm sure he was very frustrated but should have not attempted this job as he was not qualified. He should have declined the job.
Kay W,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764809974807
no service
This is the second time sears accepted a claim from first American to repair an appliance for me . I wait 2 weeks only to have sears say they don't work on my brand. you accepted the claim but later say no. so unacceptable. worst ever
Shelley R,
Sedona, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1763419493103
How many times should it take to get it right?
We originally requested service over 2 months ago. It took 6 trips to the house to fix the problem. Communication was horrible. We had to set aside 7 Wednesdays because the service window was 8-5pm. In addition, the first service appointment was cancelled by Sears at 4:15pm. There was no consideration for us having to take off work etc. This was the mist ridiculous and awful experience.
Christine D,
Rimrock, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760651863735
Horrible service
He canceled twice. He came out three times. He was unprepared. He was not able to fix the refrigerator and refused to let the warranty company know that he could not fix it. I was out a refrigerator for 6 weeks. Ridiculous.
Wendy M,
Chino Valley, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760393615368
Dryer check. Not heating
Never returned my call. Couldnt reach him for an update. And he did nothing. Waste of time for a crappy product. Im returning the unit as defective
Megan E,
Clarkdale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759850270571
Lg refrigerator repair
Excellent knowledge and and troubleshooting skills. 5 stars from me.
Karin L,
Sedona, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757550041208
Not fixed
Freezer not working appropriately. Temperature still around 22 degrees and still not appropriately defrosting.
Chedva W,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754602702844
Doesn't even deserve a star
John was just fine and would deserve 3.5 stars however scheduling and the repeated robot attempts to collect information were horrible. It took nearly three weeks to get my washer fixed and it was impossible to get a human, I tried several times. I received a service "window" of 9-5, only to find out John was overbooked and wouldn't arrive until after 5. After asking some additional questions via text, he was able to determine which part needed to be ordered which then took another week to come in, delay the repair further. Had a been able to talk with a human beforehand. We could've figured this out and ordered the part from the start. We only remained with Sears because my warranty would have made me pay another deductible for another company to come out. Unless you can bring a better customer service option, I would NEVER recommend Sears Home Repair.
Savanna F,
Camp Verde, AZCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517494051
Dr. Bradd Thomas
Did not have the proper tools to do the job
Bradd T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751925340588