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4800 N US Highway 89 Reviews
Read reviews from customers who used our services at 4800 N US Highway 89
Total reviews
1K
Average Rating
4.9/5
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John was five stars. This review does not apply to him at all. I have no problems with his work. HOWEVER, I have LOTS of problems with Sears Home Service. You do not have any way to communicate with a real person. I really needed to talk to someone to explain the problem but more importantly how to access the house. I tired both text and by phone but all I got was a computer. It was of no help whatsoever. It is crazy that you do not provide any human interaction. I would not recommend Sears to anyone and would actively advise against using you until you allow some method of talking to a real person.
Anna S,
Flagstaff, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089880313
Replace part for ice maker
The ice maker and water dispenser still doesn't work and the fridge is leaking!@
Dolores B,
Prescott Vly, AZCustomer service response - SO#7088- 13531976 We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1775512036330
Unqualified Service Technician
We requested a service appointment on line on which you are required to list the brand and type of appliance that needs repair. The service technician that was sent out had never worked on the Thor brand refrigerator that we have, even though that brand was listed on their drop down menu choices, and said he was unable to get parts for that brand. Yet, still charged us the $129 diagnostic fee!!
Lisa B,
Prescott Valley, AZCustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774301432338
Not his Fault!!
Today is the 4th or 5th repair on my freezer. I have N O ice in my freezer!! I think it's time for You to replace my Refrigerator per my Repair agreement I have kept with You for MANY years!!
Judy Y,
Prescott, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025330884
Replacement
Did not remove old parts or shipping/packing box or trash.
Dana T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769034559384
Doesn't run at all
Dishwasher was not tested and the power is shut off somewhere.
Shihan C,
Prescott, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946651670
Closed order—not fixed
I was told sears and my warranty would be contacting me in regards to the part not available at all and getting the washer fixed. Weeks later and nothing at all. Warranty told me that sears would be calling in regards to the part. Nothing. Now I have to call more and try to figure out to fix the problem at hand
Catherine K,
Cottonwood, AZCustomer service response - Catherine , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767912903749
Appliance worse
The repairman show up and worked hard but was totally unfamiliar with the ice maker . He ordered parts that he was unable to install and left yesterday with the ice maker leaking more and not making ice. I'm sure he was very frustrated but should have not attempted this job as he was not qualified. He should have declined the job.
Kay W,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764809974807
no service
This is the second time sears accepted a claim from first American to repair an appliance for me . I wait 2 weeks only to have sears say they don't work on my brand. you accepted the claim but later say no. so unacceptable. worst ever
Shelley R,
Sedona, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1763419493103
How many times should it take to get it right?
We originally requested service over 2 months ago. It took 6 trips to the house to fix the problem. Communication was horrible. We had to set aside 7 Wednesdays because the service window was 8-5pm. In addition, the first service appointment was cancelled by Sears at 4:15pm. There was no consideration for us having to take off work etc. This was the mist ridiculous and awful experience.
Christine D,
Rimrock, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760651863735