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4800 N US Highway 89 Reviews
Read reviews from customers who used our services at 4800 N US Highway 89
Total reviews
994
Average Rating
4.9/5
Changing rating - didnt tighten valve correctly
So John didnt tighten my valve correctly so the next day I had to call out another service technician to "tighten" the valve which cost me an additional $129. No guarantee I will get reimbursed
Cassandra S,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291933294
Nice No Help
Nice gentleman. Easy to talk to but he did not help my problem just said that's the way the stove is
Judy D,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763066253704
Just ok
While the tech isn't really to blame the whole appointment scheduling process is JUST A NIGHTMARE! We started with our 1st appt in July Each subsequent appointment took at least 2 weeks to get scheduled and then the same 8 am- 5pm window of waiting. No way to speak withan actual live person to explain the urgency and repetitive problem. It took until Oct 21st to finally fix the problem. This 4 month process also included a no show by the tech due to over scheduling. I WOULDN'T RECOMMEND this service.
Mary M,
Chino Valley, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761168803496
Repair of dishwasher
Taylor's performance rated five stars. However Sears Home Services rated two stars. The low rating was due to the noshow of a technician on July 3rd. You need to get your act together.
Duane N,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720560515026
.
John was five stars. This review does not apply to him at all. I have no problems with his work. HOWEVER, I have LOTS of problems with Sears Home Service. You do not have any way to communicate with a real person. I really needed to talk to someone to explain the problem but more importantly how to access the house. I tired both text and by phone but all I got was a computer. It was of no help whatsoever. It is crazy that you do not provide any human interaction. I would not recommend Sears to anyone and would actively advise against using you until you allow some method of talking to a real person.
Anna S,
Flagstaff, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089880313
Replace part for ice maker
The ice maker and water dispenser still doesn't work and the fridge is leaking!@
Dolores B,
Prescott Vly, AZCustomer service response - SO#7088- 13531976 We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1775512036330
Unqualified Service Technician
We requested a service appointment on line on which you are required to list the brand and type of appliance that needs repair. The service technician that was sent out had never worked on the Thor brand refrigerator that we have, even though that brand was listed on their drop down menu choices, and said he was unable to get parts for that brand. Yet, still charged us the $129 diagnostic fee!!
Lisa B,
Prescott Valley, AZCustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774301432338
Not his Fault!!
Today is the 4th or 5th repair on my freezer. I have N O ice in my freezer!! I think it's time for You to replace my Refrigerator per my Repair agreement I have kept with You for MANY years!!
Judy Y,
Prescott, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025330884
Replacement
Did not remove old parts or shipping/packing box or trash.
Dana T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769034559384
Doesn't run at all
Dishwasher was not tested and the power is shut off somewhere.
Shihan C,
Prescott, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946651670