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4800 N US Highway 89 Reviews
Read reviews from customers who used our services at 4800 N US Highway 89
Total reviews
1K
Average Rating
4.9/5
Cancelled appointment
GE made a mistake on my address since I live in San Diego so we cancelled this appointment. Daniel and I had a great laugh together and I once lived in Sedona, so that is how the error occurred. I went online and scheduled a new appointment for 6/22
Daniel P,
Sedona, AZdryer repair?
Allen was a nice guy. He reset our dryer which we do ourselves regularly. He found blockage in the vent and we cleaned it. He did not listen to us that the dryer doesn't dry well and needs to be fixed. Even multiple cycles at various settings will not dry any load.
Greg C,
Flagstaff, AZMicrowave repair
My microwave was not repaired and even though he claims it was not damaged from being abused choice warranty is denying repairs. Seems like a scam. I will say he was professional and polite, his professional opinion did not go very far. I am really disappointed
Brent W,
Prescott Vly, AZThe whistler
Mike has been to my home now four times in the last couple of months. While he is an excellent whistler, it is incessant. If not whistling then he's humming. Ok, it's annoying. His skill is suspect when the first thing he does is pull the fridge out and disconnected the water supply. All in all, the fridge was fixed and the water supply reconnected. 4 hours is all it took. I had to reschedule this repair because Nov 19th was overbooked by whoever does your scheduling. That's a whole week praying that the fridge would make it another week. I do not blame Mike for this because things happen and the appointment can run long, as is evidence in this week's repair. He told me last week that he had 2 compressor repairs in that one day and that's what took so long. Please let scheduling know that it is quite annoying to have constant reminders of your arrival times and having to stay home all day for the repairman only to be told. "Sorry, I can't make it to you because other jobs ran long." Thank you for letting me get this off my chest.
Deborah U,
Pine, AZSTILL NEEDS SERVICE
tech came out, replace the board. unfortunately when I went to do a load, washer code Ub Only allowed to do small loads. Will need further service again
Leon B,
Winslow, AZMicrowave repair
While performing the troubleshooting in my microwave Robert accidentally turned on the gas to one of the burners on my stove. I didn't realize it until I started smelling the fumes over an hour after he left!! Could have caused a fire and / or asphyxiation!!
Vera R,
Flagstaff, AZCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780953890037
Changing rating - didnt tighten valve correctly
So John didnt tighten my valve correctly so the next day I had to call out another service technician to "tighten" the valve which cost me an additional $129. No guarantee I will get reimbursed
Cassandra S,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291933294
Nice No Help
Nice gentleman. Easy to talk to but he did not help my problem just said that's the way the stove is
Judy D,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763066253704
Just ok
While the tech isn't really to blame the whole appointment scheduling process is JUST A NIGHTMARE! We started with our 1st appt in July Each subsequent appointment took at least 2 weeks to get scheduled and then the same 8 am- 5pm window of waiting. No way to speak withan actual live person to explain the urgency and repetitive problem. It took until Oct 21st to finally fix the problem. This 4 month process also included a no show by the tech due to over scheduling. I WOULDN'T RECOMMEND this service.
Mary M,
Chino Valley, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761168803496
Repair of dishwasher
Taylor's performance rated five stars. However Sears Home Services rated two stars. The low rating was due to the noshow of a technician on July 3rd. You need to get your act together.
Duane N,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720560515026