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4800 N US Highway 89 Reviews
Read reviews from customers who used our services at 4800 N US Highway 89
Total reviews
1K
Average Rating
4.9/5
Horrible service
He canceled twice. He came out three times. He was unprepared. He was not able to fix the refrigerator and refused to let the warranty company know that he could not fix it. I was out a refrigerator for 6 weeks. Ridiculous.
Wendy M,
Chino Valley, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760393615368
Dryer check. Not heating
Never returned my call. Couldnt reach him for an update. And he did nothing. Waste of time for a crappy product. Im returning the unit as defective
Megan E,
Clarkdale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759850270571
Lg refrigerator repair
Excellent knowledge and and troubleshooting skills. 5 stars from me.
Karin L,
Sedona, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757550041208
Not fixed
Freezer not working appropriately. Temperature still around 22 degrees and still not appropriately defrosting.
Chedva W,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754602702844
Doesn't even deserve a star
John was just fine and would deserve 3.5 stars however scheduling and the repeated robot attempts to collect information were horrible. It took nearly three weeks to get my washer fixed and it was impossible to get a human, I tried several times. I received a service "window" of 9-5, only to find out John was overbooked and wouldn't arrive until after 5. After asking some additional questions via text, he was able to determine which part needed to be ordered which then took another week to come in, delay the repair further. Had a been able to talk with a human beforehand. We could've figured this out and ordered the part from the start. We only remained with Sears because my warranty would have made me pay another deductible for another company to come out. Unless you can bring a better customer service option, I would NEVER recommend Sears Home Repair.
Savanna F,
Camp Verde, AZCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517494051
Dr. Bradd Thomas
Did not have the proper tools to do the job
Bradd T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751925340588
Did not resolve our problem
He came and said my washer is leaking because of overflow? And that it's not leaking anymore? Guess what first load of laundry done today and it's still leaking! Not a help and was lazy to actually look and see what the issue was! Now I have to call back in and request another day and another tech who hopefully know what they are doing. Huge waste of time
Brittney N,
Clarkdale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738109979417
Dishwasher did not drain after service
Taylor was an amicable person and while I don't have a problem with him per se; The service call did not address the problem. My dishwasher was not draining. He did unclog some filters and then left. I did a sanitizing rinse with a bowl of vinegar as he suggested and there was till a pool of water left in the dishwasher at the end of cycle. The problem persists after the service.
Narendra S,
Prescott, AZCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725312755553
Baffles
Was in and out in 5 minutes. Snapped the parts back in, and left. Two loads later, they broke again.
Steven O,
Paulden, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1700778328016
Poor performance
The technician didn't bring a ladder, he got up on top of the refridgerator and opened a panel and told me I needed a whole new door with the controls in it. He said I had to decide then or I'd have to pay another visit fee to have someone come out again. He said I couldn't call to confirm whether I wanted to spend $1000+ and he seemed uncertain this would even resolve the issue
Amber,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344943422