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Highway 27 South Reviews
Read reviews from customers who used our services at Highway 27 South
Total reviews
41
Average Rating
4.2/5
Wendell- tech
Wendell provided great customer service and replaced compressor on refrigerator but in a few days freezer is icing up and leaking water from bottom of refrigerator, have called over and over to AHS and sent email to Sears, still problems with frig, new recall service order but still no scheduled appointment from Sears for recall
Patricia H,
Pine Bluff, ARTechnician
Great experience, however don't know if my problem was resolved.
Elaine W,
Prescott, ARUnable to fix 3 yr old fridge
Can't fix a 3 yr old Kenmore fridge. Had model information for a week and didn't bother reviewing before driving out here. Kept saying "Hey they don't tell me anything." Really poor experience. Total waste of money. Won't buy Kenmore ever again.
Matthew,
Prescott, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724795498768
Makeins a loud clicking noise
Th tecn put on a lot of new parts it still make a loud clicking noise .
Francis R,
Hope, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1699128498875
Administration
Well it was a terrible experience. At first it took forever for them to find a technician close enough to where we are located. He came order a part didn't said anything else just said that he was going to order a part. Part arrived he came back and said that warranty wasn't going to cover because there were roaches in the washer. I told him that we have a pest control contract and that they come to our facility to spray once per month. He said that we will have to talk to somebody else. Didn't have information of who to call just left. I ask the ladies that are in charge of laundry if they have seen roaches in the laundry room and they said no. So our washer didn't got fixed.
Rosa M,
Warren, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258692082
Not satisfied
Technician came out to my house two weeks straight The first week came out put on parts that were ordered refrigerator still didn't work came out the second week replaced the part that was told to me that he messed up replaced the part guaranteed that my refrigerator was going to work refrigerator still not working as of today Will not be using Sears anymore for any of my services
Latoya R,
Hope, ARCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774648246765
GE Profile Washing machine
Not pleased. Tyler was very professional and courteous, but the machine will not spin. I just washed a load of 6 towels with one Tide pod. The machine did not rinse nor spin.
Linda C,
Rosston, ARCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740004647240
Combo washer and dryer
The same day of my service call now my combo has 2 different errors and my stuff in locked inside it half wet and can't get anyone back out for 5 days
Heather G,
De Queen, ARCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1739054031948
Dryer Conversion from natural gas to LP.
This was a total waste. The Tech was not qualified to do the work and not the least bit helpful. I was not very pleasant and am not the least bit sorry for that. I suggest you figure out who sent him here. I made my request clear through GE.
Debra ONeal,
Broken Bow, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1736981154055
Awful
We waited all day at our house from 8am to 5pm, and no one came. The technician said we "refused service." What a waste of our time. Ridiculous.
Erin H,
Stephens, ARCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727472771656