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1029 Highway 62 E Ste 1 Reviews
Read reviews from customers who used our services at 1029 Highway 62 E Ste 1
Total reviews
23
Average Rating
4.2/5
We requested service for a microwave, and we're told the quoted price INCLUDED any parts. When the service person came, he said parts are in addition to the service call. The problem seemed to be on the control board and an intermittent issue. A few days later we confirmed this when the microwave malfunctioned again. Because we are selling the house, and have moved out of state, we ended up replacing the microwave. We sent a message to Sears, but got no response. Then they sent us a solicitation to purchase a service plan for 1 year for just under $200, after wasting $249 on a service call, then paying for a new microwave. We will not use Sears again
Sandy S,
Customer service response - We apologize for the trouble you've faced, Sandy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739841909883
Technician came out 11/22/24 to repair my dryer. He was in his personal car had nothing but hand tools with him, he borrowed my can of pb blaster and sprayed pulley, told me it was good 2 days later started same noise. Paid him 141 dollars. Would not recommend!
Tim R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733674740834
Had a repair scheduled 1 week in advance. As this is a vacation home. Tech called at 10:30 said he was 2 hrs out. At 1PM got a text that he was broke down and might not get to me today. Crickets from there on…contacted the scheduler and they offered me 10% off if I signed up for their maintenance program and an appointment 7 days later. Would give zero stars if I could….would not recommend! Ask around find a local guy. Watching YouTube and ordering parts on Amazon probably a better alternative to Sears.
Shawn G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176184881
