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802-552-4364
1029 Highway 62 E Ste 1 Reviews
Read reviews from customers who used our services at 1029 Highway 62 E Ste 1
Total reviews
26
Average Rating
4.1/5
Expert, timely service by the technician. Thank you!
Cynthia R,
Customer service response - Thank you for your feedback, Cynthia! We're glad to hear the technician provided expert and timely service.
Sears Home Services on 1787864629744
I’m not home, but when I do get back, I’m going to call in another order. Frigidaire in shop a d possibly the refrigerator in shed
Jerald,
Customer service response - Thank you for your feedback, Jerald! We're glad to hear you're planning to call in another order.
Sears Home Services on 1785274705540
Marilyn C,
Customer service response - Thank you for the amazing 5-star review, Marilyn! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778782996751
David S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773188384056
Jean T,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1768881278258
The technician was prompt, friendly, and professional. Pleasantly surprised!
Nathan R,
Customer service response - Thank you for your review, Nathan! We're glad to hear our technician was prompt, friendly, and professional, and that you had a pleasant experience.
Sears Home Services on 1768880939662
The service man was good, hence the five stars, but having to pay a fee when I have an appliance policy rubs me the wrong way. For years, service calls were part of the coverage with no more additional charge. Recently, that has changed. My oven had nearly caught fire because a sensor went haywire. I unplugged it and it reset and when tested did not show up as faulty. The electronic board could not be replaced as my range is getting on in age and the part is no longer made. I'll have to take a picture if it tries to catch fire again in order to get the range replaced--which my policy allows for if it can't be repaired. (Who thinks to take photos when you're afraid your house may burn down from an overheating oven?) I doubt I will take out the policy again when mine runs out and I don't intend to buy any more Sears appliances. I have bought from them for over 50 years, but no more.
Arleta K,
Customer service response - Thank you for your feedback, Arleta. We're glad to hear the service man met your expectations, but we're sorry to learn about your concerns with the appliance policy and the challenges with your range. Please contact us directly so we can assist you further.
Sears Home Services on 1767853912361
Tech was very nice and professional..He answered all of my questions..Would highly recommend
Marvin L,
Customer service response - Thank you for your review, Marvin! We're glad to hear our technician was nice, professional, and able to answer all your questions.
Sears Home Services on 1764642484021
Greg D,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1759193130807
Pat B,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1755044267929
Jacquelyn C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754012202603
He was very good and efficient.
Betty R,
Customer service response - Thank you for your review, Betty! We're glad to hear our technician provided good and efficient service.
Sears Home Services on 1753926036088
Great personality. Know what he is doing. Thanks
Cookie L,
Customer service response - Thank you for your review! We're glad to hear that our technician's expertise and great personality made for a positive experience.
Sears Home Services on 1751415602389
Ronald N,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1731249458994
Jill B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1727981912796
Very friendly and thorough showed up on time.
Lonnie D,
Customer service response - Thank you for your kind words and for noticing our commitment to punctuality and thorough service. We're glad to know you had a positive experience with us.
Sears Home Services on 1720018530837
He got our dryer fixed and did it quickly.
Patti F,
Customer service response - Thank you for sharing your positive experience; we're glad we could get your dryer up and running swiftly!
Sears Home Services on 1717600959625
Keith was wonderful. He was knowledgeable and advised me on what to get if my washer was unfixable. He let me know what the next steps were regarding my home warranty.
Rebecca K,
Customer service response - Thank you for your positive feedback; we're glad Keith could assist you effectively and provide helpful advice regarding your washer and home warranty steps.
Sears Home Services on 1716256946683
Technician was super nice, very punctual. Kept me updated on everything. Unfortunately was unable to fix my fridge....but I definitely recommend to anybody needing a repair.
Sherry W,
Customer service response - Thank you for your kind words about our technician and for recommending us, even though we were unable to fix your fridge. We are always striving to improve and hope to serve you better in the future.
Sears Home Services on 1711076729189
Dean T,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1733454747599
Way too expensive for labor!!!
Kelly B,
Customer service response - We apologize for any concerns regarding the labor cost and appreciate your feedback. Thank you for bringing this to our attention.
Sears Home Services on 1726979024024
We were assured a technician qualified, would be over to diagnose and repair our refrigerator. However, he just stated what we already knew that it was broke and discouraged repairs due to ordering parts time and high labor cost thus a total waste of time just another service scammer he even stated that the AI was difficult to communicate with if not impossible, and there was no guarantee that he would even be the one to come back nor was he confident in the service in the future oddly honest. The equipment he said he needed the company didn’t provide to do a proper diagnosis. He had some simple tools nothing to test refrigeration level etc. and refused to return same day so we just paid him and felt scammed. Bad experience would not recommend calling these people. I think they just make money off service calls, not repairing no tools no parts no guarantees no confidence. A $145 BS under the Sears logo which conveys confidence but delivers nothing of substance customer beware!! PS DON’T BOTHER CALLING FOR A COMPLAINT THE AI AGENT WILL NOT ACCEPT ANYTHING, BUT APPOINTMENTS DOES NOT HANDLE COMPLIANCE. HOW CONVENIENT
THOMAS G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1789346623598
Sears is not even in Mountain Home. The closed a few years ago
K B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761182276074
We requested service for a microwave, and we're told the quoted price INCLUDED any parts. When the service person came, he said parts are in addition to the service call. The problem seemed to be on the control board and an intermittent issue. A few days later we confirmed this when the microwave malfunctioned again. Because we are selling the house, and have moved out of state, we ended up replacing the microwave. We sent a message to Sears, but got no response. Then they sent us a solicitation to purchase a service plan for 1 year for just under $200, after wasting $249 on a service call, then paying for a new microwave. We will not use Sears again
Sandy S,
Customer service response - We apologize for the trouble you've faced, Sandy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739841909883
Technician came out 11/22/24 to repair my dryer. He was in his personal car had nothing but hand tools with him, he borrowed my can of pb blaster and sprayed pulley, told me it was good 2 days later started same noise. Paid him 141 dollars. Would not recommend!
Tim R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733674740834
