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5111 Rogers Ave Reviews
Read reviews from customers who used our services at 5111 Rogers Ave
Total reviews
142
Average Rating
4.7/5
The technician was great. The work was finished in a timely manner. Shane even tested the machine to make sure everything worked properly. Now to the heart of the matter. From the time my claim was filed to work being completed was approximately two weeks. The parts ordered were delivered the next day. Yet I had to wait. I learned that the technician could have been out on Monday the 23rd. For some ungodly reason the dispatcher told Shane that I was unavailable because I was in Branson Mo. On the 23rd I was at my home all day and could have had my washer fixed two days earlier. I am very aware that Shane does not have control over when he is dispatched to a customer. However it makes absolutely no sense that the parts ordered sat on top of my washer for over a week. In today's work environment 99% of business gave a time frame of between 2-4 as an example. The time frame given was between 8-5. Basically I sat waiting all day for the technician to show which he did around 3:40. Other than getting my washer fixed the day was a total waste.
Marcus S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750982377901
I paid $134. For nothing. I will never call sears again for any repairs, the guy who came out was real nice, but could not move my appliance, what I got was suggestions! Time to boycott sears service, that’s what I’m going to do, they have been to my house 3 times, and never fixed the issue.
Donna O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935019195
I cannot rate a service that has yet to be provided. I have confirmed my appt. for today twice. I have not heard from the technician and it is 2:41pm. I cannot locate a number to call anyone or get information. I gave one star because that's the only way you can post.
Coryee H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718851611831
Terri S,
Customer service response - Hi Terri, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1717722653514
This place is a joke. W waited a week for the technician to come out to tell me my appointment was a collect call and not a warranty call and I had to pay for the parts and labor. I did t even call the company. It was called in by the company I bought the dryer from. I wouldn’t recommend this company to anyone unless you want to be robbed $500+
Reece B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717401349278
Rude technician, keep rescheduling services so I had to wait a month for my fridge to be serviced
John B,
Customer service response - Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716345970790
